Sanjay Santhosh
Ajman,UAE
Summary
Dynamic and adaptable professional with a strong focus on customer satisfaction and relationship building. Proficient in MS Office, documentation, and office management, with a proven ability to maintain strong client relationships. Skilled in both indoor and outdoor sales, front office management, and problem-solving. Demonstrates excellent written and verbal communication skills, leadership qualities, and the ability to remain calm under pressure. Committed to continuous improvement and dedicated to achieving organisational goals.
Overview
2026
2026
years of professional experience
Work history
FIELD AUDITOR
Systematic Market Research Consultancy
Dubai
07.2021 - 07.2025
- Logged audit work, noted findings and compiled evidence of misdeeds
- Carried out thorough reviews of documents and completed accurate audit reports
- Monitored control environments and established improvements according to recommended actions
- Conduct daily onsite audits of field which includes collecting sales data samples for company clients around United Arab Emirates
- Presented complex audit data with clarity to improve committee and stakeholder comprehension
- Assessed policy and process function against institution objectives, highlighting opportunities
- Handled inbound queries by phone, email and in person
- Negotiated prices and offered cost-effective sales quotes to entice prospective customers
- Followed up on sales quotes and potential leads within target time frames.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
CUSTOMER SUCCESS ASSOCIATE
Farha International FZE
Ajman
03.2020 - 06.2022
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment
- Fostered positive relationships with customers to enhance loyalty and retention
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients
- Built focused new client networks, growing business opportunities and increasing revenue possibilities
- Achieved and exceeded sales targets in line with client growth across all products and services
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Answered customers' questions regarding products, prices, availability, product uses, and services via phone, email and business chats.
Management Assistant
AI Maruf Marine Services LLC
Ajman
- Kept and maintained accurate filing system for reservation of office information
- Assisted managers in compiling and organizing materials for meetings
- Dealt with routine inquiries at reception or by telephone and referred more complex matters to appropriate members of staff
- Oversaw office budget to responsibly allocate equipment and resources
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Handled conflicts and complaints with strong problem-solving and mediation skills
Education
Master of Business Administration - Project Management
London American City College
Dubai/UAE /2024 -
Bachelor of Business Administration - Business Administration
City International College Ajman
Ajman/UAE /2019 - /2021
Skills
- MS Office (Word, Excel, Power point, Outlook)
- Customer satisfaction oriented
- Documentation and office management
- Maintaining strong relationship with clients
- Indoor and outdoor sales
- Front office management
- Excellent written and verbal communications skills
- Pleasing Personality
- Quick Grasping Power
- Optimism
- Adaptability
- Initiative and dedication
- Ability to build relationship and set up trust
- Well experienced with use of internet
- Problem-solving
- Leadership
Languages
Malayalam
Fluent
Arabic
Intermediate
English
Fluent
Hindi
Fluent
Tamil
Advanced
Personal Information
- Date of birth:20/07/2000
- Nationality: Indian
- Marital status: Single
Timeline
FIELD AUDITOR
Systematic Market Research Consultancy
07.2021 - 07.2025
CUSTOMER SUCCESS ASSOCIATE
Farha International FZE
03.2020 - 06.2022
Management Assistant
AI Maruf Marine Services LLC
Master of Business Administration - Project Management
London American City College
/2024 -
Bachelor of Business Administration - Business Administration
City International College Ajman
/2019 - /2021
Similar Profiles
Ban JarrarBan Jarrar
Senior Research Analyst at Ipsos Global Market Research ConsultancySenior Research Analyst at Ipsos Global Market Research Consultancy
Fabian CardozFabian Cardoz
Sr. Manager, Sales at IDC Center for Consultancy and ResearchSr. Manager, Sales at IDC Center for Consultancy and Research
Harish SuryawanshiHarish Suryawanshi
Intern at Hicon Testing Lab Consultancy & Research CenterIntern at Hicon Testing Lab Consultancy & Research Center
MOHAMMED NIZMYMOHAMMED NIZMY
Sales merchandiser at Alseer group L.L.C.Sales merchandiser at Alseer group L.L.C.
Naila JunaidNaila Junaid
Receptionist at Toretto Auto ServicesReceptionist at Toretto Auto Services