Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
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Sanjay Thomas

Sanjay Thomas

Dubai,United Arab Emirates

Summary

Results-driven Management professional with 23 years of experience in Retail operations at Leisure and Entertainment Industry. Forward-thinker and expert negotiator with strong skills in Business Management, Retail Management, Merchandise Development, People Management and Leadership. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Overview

20
20
years of professional experience

Work history

MANAGER Retail Operations

Dubai Holding Entertainment
12.2019 - Current
  • Managing retail operations and buying of business units including Water Park, Attractions, Rainforest & Cinemas
  • Dealing with IP merchandise mainly related to cinemas
  • Actively involved in pre-opening product development for Dubai's new iconic attraction Ain Dubai
  • Accountable for Retail P&L, Inventory, Forecast, Sales Strategy and Business Development
  • Setting and managing SOP's, Handling customer complaints, Retail team, Health & Safety requirements & Trainings.

RETAIL OPERATIONS MANAGER

Ferrari World Abu Dhabi
12.2018 - 12.2019
  • 15 Locations including retail outlets, Photo locations, Games Zone and Driving Experience leading a team of 70 staff
  • Managing and ensures that the department runs smoothly and efficiently, including guest service standards, colleague selling and guest service competencies
  • Responsible to ensure the stores achieve or exceed budgeted financial targets
  • Also responsible for setting the goals and key performance indicators (KPI's) for department and actively seek and implement operational cost saving efforts in order to maximize the profitability of the department.

RETAIL SUPPORT MANAGER

Ferrari World Abu Dhabi
01.2018 - 11.2018
  • Managing 15 Locations including retail outlets, Photo locations, Games Zone and Driving Experience.

GENERAL MANAGER

Magnet Group, India
08.2009 - 11.2017
  • Full Planning, set-up, and management of the Store from scratch
  • Activities included Concept Planning, Setting Objectives, Product Planning, Procurement, Analysis, S.O.P, Marketing, Strategy, Financial Planning and Training
  • Currently, the store serves the city-wide populace and is acclaimed by foodies as their most favourite specialty food store.

MERCHANDISE MANAGER

Jumeirah Retail LLC, Jumeirah Group
09.2008 - 04.2009
  • Managing Budgets, Planning, Procurement & Pricing Strategy for 16 retail outlets of Jumeirah Retail LLC

RETAIL MANAGER CLUSTER

Jumeirah Retail LLC, Jumeirah Group
02.2008 - 08.2008
  • Managing 10 retail outlets situated at 3 properties such as Jumeirah Madinat Jumeirah, Burj Al Arab and Jumeirah Bab Al Shams and Lead a team of 45


RETAIL MANAGER

Jumeirah Retail LLC, Jumeirah Group
01.2007 - 01.2008
  • Managing 5 retail outlets situated at the Souk, Mina A' Salam and Al Qasr Hotels and Lead a team of 30.

ASSISTANT MANAGER

Burj Al Arab, Jumeirah Group
DUBAI
10.2003 - 12.2006
  • Co-ordinate Multiple Brand Associates, manage 3 retail outlets, 9 leased outlets and lead a team of 18.

Education

Bachelor of Business Management (BBM) -

1999

DHMCT - undefined

1996

Skills

  • Inventory control
  • Change management
  • Warehouse operations
  • Process improvement strategies
  • Policies and procedures implementation
  • Relationship building
  • High-pressure environments
  • Contract management
  • Business process re-engineering

Accomplishments


  • Supervised team of 70 staff members.
  • Senior Leadership Award Ferrari World Abu Dhabi.
  • Exceptional Performance Award Burj Al Arab.
  • Certification of Appreciation for Outstanding Contribution in Identifying and Setting Company Core Standards.
  • Recognition Award of Valuable Contribution for Achievement of Dubai Quality Award for Burj Al Arab.

Languages

English
Fluent

Timeline

MANAGER Retail Operations

Dubai Holding Entertainment
12.2019 - Current

RETAIL OPERATIONS MANAGER

Ferrari World Abu Dhabi
12.2018 - 12.2019

RETAIL SUPPORT MANAGER

Ferrari World Abu Dhabi
01.2018 - 11.2018

GENERAL MANAGER

Magnet Group, India
08.2009 - 11.2017

MERCHANDISE MANAGER

Jumeirah Retail LLC, Jumeirah Group
09.2008 - 04.2009

RETAIL MANAGER CLUSTER

Jumeirah Retail LLC, Jumeirah Group
02.2008 - 08.2008

RETAIL MANAGER

Jumeirah Retail LLC, Jumeirah Group
01.2007 - 01.2008

ASSISTANT MANAGER

Burj Al Arab, Jumeirah Group
10.2003 - 12.2006

Bachelor of Business Management (BBM) -

DHMCT - undefined

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Sanjay Thomas