SRUTHI KV
Dubai,UAE
Summary
To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Customer service supervisor
T. Choithram & Sons L.L.C
Dubai, UAE
01.2025 - Current
- Supervise day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
- Update customer service databases with new information every time a customer calls
- Assist in training and hiring of customer service staff
Junior Engineer
Lakshmi Prasad (Director-HR)-PCP Electronice ,
karnataka, INDIA
09.2014 - 06.2015
- Designed innovative solutions for complex engineering problems.
- Drafted accurate blueprints using CAD software, aiding in efficient manufacturing processes.
- Improved system efficiency by identifying and rectifying technical issues.
- Maximised uptime, ensuring remedial works and repairs were performed with minimum disruption.
- Enhanced design of existing products, using advanced levels of Solidworks and Siemens NX.
- Optimised root cause analysis procedures to reduce issue resolution times.
Cashier
T. Choithram & Sons L.L.C
DUBAI, UAE
07.2023 - 12.2024
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Ensure transaction procedures are followed and the cash register is balanced at the end of the shift
- Track transactions and report any discrepancies
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Stock shelves and mark prices on items
Executive-Client Relation
Shail.M,Dev-kannur Tours & Holidays
Kannur, India
09.2022 - 04.2023
Maintenance Technician
Balu-Nippon Steel Chemical and Materials India
Chennai, India
Oct 2017 - Jan 2019
- Tested system components after repairs for total assurance of proper functioning.
- Collaborated with team members, fostering a cohesive work environment.
- Ensured safety by adhering to all health and safety regulations.
- Carried out repairs to ensure machine longevity.
- Troubleshot electrical issues effectively minimising downtime.
- Executed preventative maintenance for increased equipment lifespan.
- Provided technical support, enhancing operations reliability.
Education
Electronics and communication engineering - undefined
01.2014 - 01.2018
Plus two - Science
01.2010 - 01.2012
SSLC -
INDIA-KERALA, KANNUR 01.2008 - 01.2010
Skills
- Customer service
- Innovative
- Team building
- Decision making
- Problem solving
- Electronics and communication engineering
- Electronics expert
- Maintenance technician
- Soldering expert
- Client relationship
- Sales
- Electronic mechanic
- Cashier
Languages
English
Hindi
Malayalam
Tamil
Kannada
Custom
- Farming activities
- Watching programmes
- Travelling
- Participating in social activities
- Surfing through internet
Timeline
Customer service supervisor
T. Choithram & Sons L.L.C
01.2025 - Current
Cashier
T. Choithram & Sons L.L.C
07.2023 - 12.2024
Executive-Client Relation
Shail.M,Dev-kannur Tours & Holidays
09.2022 - 04.2023
Maintenance Technician
Balu-Nippon Steel Chemical and Materials India
Oct 2017 - Jan 2019
Junior Engineer
Lakshmi Prasad (Director-HR)-PCP Electronice ,
09.2014 - 06.2015
Electronics and communication engineering - undefined
01.2014 - 01.2018
Plus two - Science
01.2010 - 01.2012
SSLC -
01.2008 - 01.2010
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