Sanjaylal Lalu
Bur Dubai,Dubai
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Bar Waiter
Jumeirah Creekside Hotel
Dubai, UAE
05.2022 - Current
- Welcome and acknowledge all guest according to company standards in timely, friendly and efficient manner
- Speak with others using clear and professional language and answer telephones using appropriate etiquette
- Taking beverages orders and serving them to guest on timely manner
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
- Always respond to guest requests in timely, friendly and efficient manner
- Mix and garnish beverages according to recipe and portion control standards
- Should be fully aware of bar and lounge menu along with their prices and any applicable taxes
- Good knowledge of wine selection, wine service and beer service
- Take guest beverage or food orders and input them to point of sale system
- Ensuring that bar and lounge station are fully stocked, clean and tidy all times
- Ensure knowledge of menu and restaurant promotions and any special offers
- Pick up food orders from kitchen and communicate to chef regarding any special preferences or allergy
- Replenish beverages and ensure guest satisfaction throughout meal service
- Able to upsell all promotion available in outlet
- Be responsible for billing/credit card/payment and collecting feedback from guest.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed over 50 customer per day
Senior Waiter
Bellpepper Restaurant
Thrissur
02.2021 - 02.2022
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared tables for guests and reset tables between customers.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delivered quality service by providing warm and welcoming environment.
- Advised on food and drink choices based on customer preferences.
- Verified completed orders and served guests at tables.
- Managed new and existing reservations using computer software or applications.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Increased order value by upselling sides, drinks and desserts.
Waiter
Villamaya
Trivandrum
01.2020 - 10.2020
- Suggest food and beverages, be well versed with menu, method of preparation, and accompaniments
- Clean and polish glassware, china ware, hollow ware, and flatware
- Maintain cleanliness and mise-en-place level at working station and service pantry for smooth operation
- Replenish supply of linen and other operating equipment
- Obtain requested items from store room
- Follow correct sequence of service as outlined
- Setup tables in accordance with restaurant policy.
- Checked customer IDs to confirm age before selling age-restricted products.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Industrial Trainee
Casino Hotel
Willington Island
11.2018 - 04.2019
- Preparation and maintenance of work areas
- Maintaining good customer and staff relations
- Making recommendations and assisting guests in making selections
- Service and cleaning of food and beverages.
- Discussed ideas and concepts clearly and concisely with team members.
- Participated in meetings, workshops and events to support team-building initiatives.
- Offered positive, supportive attitude within team environment to achieve KPIs.
Education
Bsc Hotel manangement and catering science - Hospitality
Oriental college of hotel management vythiri calicut university
Kerala 03.2016 - 04.2019
Higher Secondary School - HSE
Kerala Board of Public Examinations
Kerala 01.2016 -
Skills
- Knowledgeable in Microsoft Office (Word, Excel)
- Cash handling
- Customer Service
- Payment Processing
- Product knowledge
- Table clearing
- Food preparation
- POS Systems
- High-volume dining
- Menu memorisation
- Upselling
- Regulatory compliance
- Beverage preparation
- Cocktail preparation
- Table setting arrangements
- Teamwork
Languages
English (Fluent-written and spoken)
Fluent
Malayalam (Mother tongue)
Native
Hindi (Written and spoken)
Advanced
Tamil
Elementary
Affiliations
- Cooking
- Travelling
References
References available upon request.
Timeline
Bar Waiter
Jumeirah Creekside Hotel
05.2022 - Current
Senior Waiter
Bellpepper Restaurant
02.2021 - 02.2022
Waiter
Villamaya
01.2020 - 10.2020
Industrial Trainee
Casino Hotel
11.2018 - 04.2019
Bsc Hotel manangement and catering science - Hospitality
Oriental college of hotel management vythiri calicut university
03.2016 - 04.2019
Higher Secondary School - HSE
Kerala Board of Public Examinations
01.2016 -
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