Sanjeb Dhakal
Dubai
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Bartender
W Dubai Palm
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
ALOFT PALM JUMEIRAH (WXYZ Sports Bar)
01.2024 - Current
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Contributes to daily, holiday, and theme drink menus in collaboration with supervisor.
- Ensures smooth operation of bar services during absence of supervisor.
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
- Assists with orienting new employees to their work area.
- Listens to customer complaints and suggestions and resolves complaints.
- Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.
- Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.
F&B Service Expert
Spanish Restaurant “Westin Le Meridian Mina Seyahi Beach & Resort”
04.2022 - 10.2023
- Take and relay food and beverages to guest
- Check on guest satisfaction
- Handle complaints and concerns of costumers
- Use proper serving techniques
- Practice responsible alcohol service
- Cash out and reconcile cash with total sales
Bar Waiter
Westin Le Meridian Mina Seyahi Beach & Resort (Oeno Wine Bar)
09.2021 - 04.2022
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Anticipated guest needs and provided proactive service.
- Assisted with bartending duties during high-volume shifts.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Increased bar revenue by upselling premium beverages and promoting special offers.
Education
Bachelor - Hospitality and Catering Management
KANTIPUR INTERNATIONAL COLLAGE
01.2022
Hotel Management - undefined
HETAUDA SCHOOL OF MANAGEMENT
01.2017
Skills
- Driven to quality standard with consistency
- Excellent written & verbal communication
- Beverage knowledge, Cocktail Mixing
- Handling difficult customers
- Classic cocktails
- Drink preparation techniques
- Beverage preparation
- Ordering bar supplies
- Cash Handling & Time Management
- Can work under pressure & meet deadlines
- Hard working, dynamic and self-motivated
- Excellent problem solving and interpersonal
- Team player attitude
Training
Completed Barista Classes
PERSONAL INFORMATION
- Nationality: Nepal
- Gender: Male
- Marital Status: Single
- Date of Birth: 2000-11-26
- Language Known: English, Hindi & Nepali
- Passport No: 12274345
- Expiry Date: 2027-07-10
- Visa Status: Employment
Timeline
Bartender
W Dubai Palm
11.2024 - Current
Bartender
ALOFT PALM JUMEIRAH (WXYZ Sports Bar)
01.2024 - Current
F&B Service Expert
Spanish Restaurant “Westin Le Meridian Mina Seyahi Beach & Resort”
04.2022 - 10.2023
Bar Waiter
Westin Le Meridian Mina Seyahi Beach & Resort (Oeno Wine Bar)
09.2021 - 04.2022
Hotel Management - undefined
HETAUDA SCHOOL OF MANAGEMENT
Bachelor - Hospitality and Catering Management
KANTIPUR INTERNATIONAL COLLAGE
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