Sanjeev Singh
Head - Sales , Retail Banking
Dubai
Summary
Ambitious Wealth Management Executive with excellent leadership and team building skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Strategic Manager with experience leading and overseeing Wealth Management and Assets business activities. Strong history of devising precise and targeted business processes, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Head - Sales , Retail Banking
Abu Dhabi commercial Bank
01.2019 - Current
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited and hired top performers to add talent and value to department.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored expenditures to mitigate risk of overages.
- Maintained professional, organized and safe environment for employees and patrons.
- Prepared annual budgets with controls to prevent overages.
Head - Mortgage Sales
Abu Dhabi Commercial Bank
01.2017 - 01.2019
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created plans and communicated deadlines to complete projects on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and strengthened high-performance sales team disbursing over AED 600 Million of Mortgages per quarter.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Researched competitors' activities and products to uncover new trends
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
Head -Bancassurance and Investments Sales
Abu dhabi Commercial Bank
03.2008 - 12.2016
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited and hired top-level talent to add value and expertise to sales department.
Unit Head - Citigold
Citibank
12.2006 - 03.2008
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Head -Insurance
Citibank
05.2004 - 11.2006
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales plans and strategies to meet established revenue goals.
- Developed and led sales training initiatives for employees and teams across organization.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and implemented employee engagement activities and plan.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed forecasts and compared to sales figures to monitor revenue and service delivery.
- Established goals and KPIs for sales representatives and reviewed monthly performance.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Sales Manager
AVIVA Life Insurance Co. Ltd.
Delhi
01.2003 - 04.2004
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
Agency Manager
Birla Sunlife Insurance Co. Ltd.
Delhi
12.2000 - 01.2003
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
- Established [Type] program to monitor agency services and identify opportunities to measure actions.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Attended seminars, conferences and organizational activities to maintain management expertise.
Area Sales Incharge
Apollo Tyres
02.1998 - 11.2000
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
High School Diploma -
Dayawati Modi Academy
Meerut 04.1990 - 03.1991
Bachelor of Science -
Meerut College
Meerut, India 04.1991 - 03.1994
Business Management
Institute of Productivity And Management
Ghaziabad , India 06.1995 - 05.1997
International Diploma in Compliance
Manchester Business School
Manchester , UK 01.2012 - 12.2012
Introduction To Investment
Chartered Institute of Securities And Investment
UK 06.2012 - 09.2012
International Certificate in Wealth Management
Chartered Institute of Securities And Investment
UK 06.2013 - 09.2013
Risk Management
Securities And Commodities Authority
UAE 06.2022 - 09.2022
Skills
Budget development
Performance improvement
Business Development
Operations management
Wealth Management
Business development and planning
Performance improvements
Goal Setting
Team development
New Business Development
Systems and software programs
Strategic planning
Staff Management
Goals and performance
Database Management
Vendor management
Direct sales
Product and service sales
Empowers high-performing sales teams
Banking product sales
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Collaborated with team of [Number] in the development of [Project name].
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Risk Management
Securities And Commodities Authority
06.2022 - 09.2022
Head - Sales , Retail Banking
Abu Dhabi commercial Bank
01.2019 - Current
Head - Mortgage Sales
Abu Dhabi Commercial Bank
01.2017 - 01.2019
International Certificate in Wealth Management
Chartered Institute of Securities And Investment
06.2013 - 09.2013
Introduction To Investment
Chartered Institute of Securities And Investment
06.2012 - 09.2012
International Diploma in Compliance
Manchester Business School
01.2012 - 12.2012
Head -Bancassurance and Investments Sales
Abu dhabi Commercial Bank
03.2008 - 12.2016
Unit Head - Citigold
Citibank
12.2006 - 03.2008
Sales Head -Insurance
Citibank
05.2004 - 11.2006
Sales Manager
AVIVA Life Insurance Co. Ltd.
01.2003 - 04.2004
Agency Manager
Birla Sunlife Insurance Co. Ltd.
12.2000 - 01.2003
Area Sales Incharge
Apollo Tyres
02.1998 - 11.2000
Business Management
Institute of Productivity And Management
06.1995 - 05.1997
Bachelor of Science -
Meerut College
04.1991 - 03.1994
High School Diploma -
Dayawati Modi Academy
04.1990 - 03.1991