SANJIB SAH
Dubai,United Arab Emirates
Summary
Highly skilled retail management professional with extensive experience in store inventory management, stock management, and sales monitoring. Demonstrates exceptional leadership and staff supervision capabilities, ensuring efficient store operations from opening to closing. Adept at market trend analysis, sales forecasting, and implementing effective sales techniques to drive revenue growth. Strong customer relations expertise with a focus on handling customer complaints and enhancing service orientation. Committed to leveraging product knowledge and rota management skills to optimise team performance and achieve business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Deputy Supervisor
Emirates Leisure Retail- MMI
Bur Dubai, UAE
02.2023 - 03.2025
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection to ensure satisfaction.
- Managed returns and exchanges efficiently improving customer trust in our return policy.
- Communicated daily offers to customers, promoting in-store deals and Promotions eg. Value vault, Red hot deal & Monthly Promotions.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Collaborated efficiently with team members to maintain smooth store operations.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Trained team to upsell products and navigate POS systems.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Implemented loss prevention strategies, reducing instances of theft within the shop floor.
- Developed innovative sales strategies, resulting in increased brand visibility.
- Led 16 employees by example, adding value on daily basis to team and store operations.
- Developed promotional plans to increase footfall in the store.
Restaurant supervisor
Mystery of Beer lounge & Bar
Kathmandu, Nepal
10.2019 - 02.2022
- Trained new team members, enhanced service quality.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Developed relationships with suppliers for better inventory management.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Implemented new menus, improved dining experience.
- Managed daily operations for smooth restaurant functioning.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Sales and Marketing Executive
Speed Up Education Network
Kathmandu, Nepal
03.2019 - 10.2019
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Developed marketing plans to support department strategies.
- Analysed sales reports to identify trends and update strategies.
- Reviewed and improved sales performance, routinely meeting or exceeding targets.
- Maintained accurate contract records, clearly detailing and setting reminders for renewal timeframes to maximise customer retention.
Customer attendant
Casper & Gambini
Qatar, Doha
06.2017 - 03.2018
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Ensured guests left with positive impression of restaurant, helping to promote repeat business.
Education
Diploma In Retail Management -
Alison
UAEBachelor in hotel management - BHM
South Asian School of Tourism And Hotel Management
Higher Secondary Education - Management
SNSNMC
School -
Mount Everest Secondary Boarding School
Skills
- Well-organized
- High communication skills
- Stock management
- Leadership
- Sales monitoring
- Market trend analysis
- Sales forecasting
- Customer complaint handling
- Store inventory management
- Retail management
- Store opening and closing
- Staff supervision
- Customer relations
- Sales techniques
- Rota management
- POS, MS Word, Excel, Power BI, Digital Marketing
Certification
WSET LEVEL 1 WINE & SPIRITS
RETAIL MANAGEMENT
MANUAL HANDLING
Languages
English
Fluent
Hindi
Fluent
Reference
Conclusion & Declaration
I herby certify that the above mentioned statement is correct and true to the best of my knowledge and belief.
Timeline
Retail Deputy Supervisor
Emirates Leisure Retail- MMI
02.2023 - 03.2025
Restaurant supervisor
Mystery of Beer lounge & Bar
10.2019 - 02.2022
Sales and Marketing Executive
Speed Up Education Network
03.2019 - 10.2019
Customer attendant
Casper & Gambini
06.2017 - 03.2018
Diploma In Retail Management -
Alison
Bachelor in hotel management - BHM
South Asian School of Tourism And Hotel Management
Higher Secondary Education - Management
SNSNMC
School -
Mount Everest Secondary Boarding School
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