Sanju Sajan

1. Training Needs Analysis:

- Identify training needs through assessments, performance reviews, and consultation with management.

- Analyze gaps in sales and HR skills and knowledge.

2. Orientation Training

3. Attendance Monitoring

4. Curriculum Development:

- Design and develop training programs and materials for sales and HR professionals.

- Update existing training content to reflect industry trends and company policies.

5. Sales Training:

- Conduct sales training programs to improve product knowledge, selling techniques, and customer relationship management.

- Provide coaching on effective communication, negotiation, and closing skills.

6. HR Training:

- Deliver training sessions on HR policies, procedures, and compliance.

- Train HR staff on recruitment, employee relations, performance management, and other relevant topics.

7. Onboarding:

- Facilitate onboarding programs for new sales and HR employees.

- Ensure new hires are familiar with company culture, values, and expectations.

8. Soft Skills Development:

- Focus on the development of soft skills such as communication, teamwork, leadership, and time management.

- Provide feedback and coaching to improve interpersonal skills.

9. Technology Training:

- Conduct training sessions on relevant sales and HR software and tools.

- Ensure employees are proficient in using technology to enhance their job performance.

10. Assessment and Evaluation:

- Implement evaluation mechanisms to measure the effectiveness of training programs.

- Gather feedback from participants and stakeholders to make improvements.

11. Continuous Learning Initiatives:

- Stay updated on industry trends, best practices, and advancements in sales and HR.

- Integrate continuous learning initiatives to keep employees abreast of changes in their respective fields.

12. Team Building:

- Organize team-building activities to enhance collaboration and teamwork.

- Foster a positive and inclusive work environment.

13. Performance Improvement:

- Work with employees to address performance issues identified through training or performance evaluations.

- Provide additional coaching or resources to support improvement.

14. Compliance Training:

- Ensure that sales and HR staff are well-informed about legal and ethical guidelines.

- Conduct compliance training to minimize risks associated with sales and HR activities.

15. Reporting:

- Prepare and submit reports on training activities, participant progress, and program effectiveness.

- Provide insights and recommendations for improvement.

16. Stakeholder Communication:

- Collaborate with sales and HR leadership to align training initiatives with organizational goals.

- Communicate regularly with stakeholders to ensure training meets business needs.

• Be effectively applied enabling me to, Training Development: Design, develop, and implement training programs and materials for employees or specific teams, ensuring they align with organizational goals and objectives
• Training Delivery: Conduct training sessions for employees, utilizing various methods such as classroom instruction, workshops, on‑the‑job training, and e‑learning platforms
• Training Evaluation: Assess the effectiveness of training programs through evaluations, feedback surveys, and performance assessments to identify areas of improvement
• Training Needs Analysis: Analyze the skills and knowledge gaps within the organization to determine training requirements for different departments or individuals
• Training Coordination: Schedule and coordinate training sessions, ensuring trainers, trainees, and necessary resources are available for successful delivery
• Operations Management: Oversee day‑to‑day operational activities to ensure smooth functioning of the organization or specific operational units
• Process Improvement: Identify areas for process improvement and efficiency enhancement within the organization's operations
• Standard Operating Procedures (SOPs): Develop, review, and update standard operating procedures to ensure consistency and adherence to best practices
• Performance Monitoring: Track and analyze operational performance metrics to identify trends and areas requiring corrective action
• Risk Management: Identify potential risks and implement risk mitigation strategies to ensure operational continuity and safety
• Team Leadership: Supervise and support operational teams, providing guidance and direction to achieve organizational goals
• Crisis Management: Develop contingency plans and procedures to, handle emergencies or unexpected events that may disrupt operations
• Communication: Facilitate communication between different departments and teams to foster collaboration and enhance operational efficiency
• Technology Integration: Explore and implement technological solutions to improve training delivery and operational processes
• Documentation: Maintain accurate records and documentation related to training activities and operational processes
• Continuous Improvement: Continuously monitor training and operational effectiveness, seeking opportunities for improvement and growth
• SQL
• Gratification Handling
• Consumer Support
• Fraud Management
• Post Man and Bulk Communication

• Training Program Development: Design and create training programs that align with the organization's objectives, taking into account the specific needs and requirements of different departments or job roles
• Training Needs Assessment: Conduct training needs analysis to identify skill gaps and training requirements within the organization
• Training Delivery: Facilitate training sessions, workshops, and seminars, either in‑person or through digital platforms, ensuring that the content is engaging, interactive, and informative
• Training Material Creation: Develop training materials, including presentations, handouts, e‑learning modules, and other resources that support the training programs
• Training Evaluation: Assess the effectiveness of training programs through evaluation methods such as feedback surveys, assessments, and performance measurements
• Continuous Improvement: Regularly review and update training programs to ensure they remain relevant and effective, considering feedback from participants and monitoring changes in the industry or job requirements
• Budget Management: Prepare and manage the training budget, including cost estimation for training materials, venue rentals, trainers, and other related expenses
• Vendor Management: Collaborate with external training providers or consultants when needed, and evaluate their services to ensure quality and value for money
• Onboarding and Orientation: Develop and oversee the onboarding process for new employees to ensure a smooth transition into their roles and alignment with the organization's culture and values
• Employee Development Planning: Work with managers and HR to create individualized development plans for employees based on their performance evaluations and career aspirations
• Leadership Development: Design and implement leadership development programs to groom and nurture future leaders within the organization
• Learning Management System (LMS) Management: Oversee the implementation and utilization of an LMS to track and manage employee training progress and performance
• Compliance Training: Ensure that mandatory training, such as safety and compliance courses, are delivered and tracked in accordance with relevant regulations and company policies
• Learning and Development Strategy: Contribute to the overall learning and development strategy of the organization and align training initiatives with broader business goals
• Metrics and Reporting: Provide regular reports on training effectiveness, completion rates, and the impact of training on employee performance
• Employee Engagement: Foster a positive learning culture and encourage employee engagement in training activities
• Training Communication: Communicate training schedules, updates, and resources to employees and management effectively
• Train the Trainers
• Training Calendar Preparation
• Skill Matrix
• Kirkpatrick Model Evaluation
• Content Preparation
• Induction Training & Exist Interviews

• Supervising and managing staff to ensure that they are meeting performance standards and providing excellent customer service
• Creating and implementing schedules, delegating tasks, and organizing workflows to ensure that all operations run smoothly and efficiently
• Monitoring inventory levels and ordering supplies when necessary to ensure that all products are properly stocked
• Enforcing company policies and procedures to ensure compliance with safety and health regulations
• Resolving customer issues and complaints in a timely and professional manner
• Managing the financial aspects of the business, including budgeting, forecasting, and analyzing financial data to make informed decisions
• Monitoring employee performance and providing feedback to identify areas for improvement and make necessary changes.