SANKAR P. S
Sharjah,UAE
Summary
Area Manager with strong background in branch operations and customer service. Demonstrated success in leadership, strategy development, and compliance management. Expertise in AML, fraud prevention, risk management, and payment operations. Proven ability to drive sales growth and enhance organizational performance through effective training and resource allocation.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Area Manager (Northern Emirates)
Al Ahalia Money Exchange Bureau
06.2019 - 08.2025
- Drive P&L, revenue growth, operational performance and profitability; entice profile with track record of consistently attaining business targets through focused efforts in the areas of branch operations, compliance, and improving customer service standards.
- Spearhead complete operations of all 9 branches with focus on top-line & bottom-line performance encompassing remittance and TT business, foreign currency business, WPS, handling customer queries and complaints, HNI customers, AML compliance as per Central bank guidelines, and branch audits as per the set standards.
- Steer the improvement of new business & retention of customers to achieve operational goals & key performance indicators and keeping in view of branch profitability; develop & maintain excellent relationships with key decision makers which continue to be both scalable & profitable for the branch; resolve customer queries, issues & grievances through the provision of high quality service.
- Nurture teams, foster cooperative and collaborative working relations with cross-functional teams, build capabilities of large teams and source & position the right leadership talent through capability development, talent retention & motivation programs and training need identification processes.
- Ensure internal controls, policies & procedures are strictly implemented to carry out successful business operations and compliance to legal standards.
- Liaison with Head Office and Branches for all operational and IT related issues, staff grievances and complaints.
- Synchronize with banks in UAE as well as Outside UAE.
- Generate and submit quality & process-oriented reports (Monthly, weekly & daily) to management through in-depth analysis for actionable information.
- Work closely with Trans Guard Group and International Money Transfer Companies; ensure accurate application of prices & discounts, schedule of benefits, correct allocation of benefits, co-payments, observance of policy limits, and adherence to claims protocols.
- Increase sales revenues, exceed targeted sales goals, develop profitable and productive business relationships, coordinate with decision-makers, plan the network & location identification and market development, and achieve continuous growth in sales volume and market share.
Branch Manager
Al Ahalia Money Exchange Bureau
12.2013 - 06.2019
Branch In-Charge
Al Ahalia Money Exchange Bureau
11.2010 - 12.2013
Assistant In-Charge
Al Ahalia Money Exchange Bureau
04.2009 - 11.2010
Branch Supervisor
Al Ahalia Money Exchange Bureau
01.2008 - 04.2009
Student Counselor
Accountants Service Society, India
07.2006 - 12.2007
Education
MBA - Finance & Marketting
Mahathmagandhi University
07.2004 - 06.2006
Bachelor of Commerce (B.Com.) - undefined
University of Calicut
01.2000 - 01.2003
Skills
- AREA MANAGER
- BRANCH OPERATIONS
- CUSTOMER SERVICE
- COMPLIANCE
- PEOPLE LEADERSHIP
- Strategy
- Vision & Mission Planning
- Building Outstanding Workplaces
- Performance Driven Branches
- High-Growth & Turnaround Operations
- AML & Compliance
- Developing Strategic Partnerships
- Human Resource Management
- Fraud Prevention & Detection
- Risk Management
- Payment Operations
- Foreign Payments Processing
- Currency Trading
- Cash Management
- Sales
- Remittance and TT Business Growth
- Training & Development
- Budgeting
- Financial Planning
- Resource
- KPIs mastery
- Resource allocation expertise
- Area sales reporting
Languages
English
Hindi
Tamil
Malayalam
Accomplishments
Achieved an opportunity from among 600 employees; established branch operations at London in 2years and ensured successful functioning of the branch (Al Ahalia, 2012 -2014)
Personal Information
- Total Experience: Management executive and a savvy communicator with 17+ years of hallmark career manifested by vertical and horizontal movements in the career ladder.
- Date of birth: 03/03/83
- Visa status: Employment Visa
Timeline
Area Manager (Northern Emirates)
Al Ahalia Money Exchange Bureau
06.2019 - 08.2025
Branch Manager
Al Ahalia Money Exchange Bureau
12.2013 - 06.2019
Branch In-Charge
Al Ahalia Money Exchange Bureau
11.2010 - 12.2013
Assistant In-Charge
Al Ahalia Money Exchange Bureau
04.2009 - 11.2010
Branch Supervisor
Al Ahalia Money Exchange Bureau
01.2008 - 04.2009
Student Counselor
Accountants Service Society, India
07.2006 - 12.2007
MBA - Finance & Marketting
Mahathmagandhi University
07.2004 - 06.2006
Bachelor of Commerce (B.Com.) - undefined
University of Calicut
01.2000 - 01.2003
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