IT SUPPORT ENGINEER
JW MARRIOTT MARQUIS
Hi, I’m
Sanket Raut
Dubai,United Arab Emirates
Summary
Detail-oriented professional with extensive expertise in software and hardware diagnosis, and customer support needs assessment. Demonstrates exceptional strategic thinking and troubleshooting proficiency, ensuring efficient resolution of technical issues. Proficient in Windows 11/10/7/Vista/XP environments, adept at application installations and effective communication. Adaptable team player committed to delivering high-quality service and enhancing operational efficiency.
Work History
JW MARRIOTT MARQUISDUBAI, UAE
IT SUPPORT ENGINEER
Job overview
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Answered user questions about hardware and software operation to help resolve problems.
- Supported various operating systems and server technologies.
- Installed multiple platform workstations, such as Linux, Windows , macOS to test hardware and software compatibility.
DATA DIRECT GROUPDUBAI, UAE
IT SUPPORT ENGINEER
Job overview
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Distilled complex technical information into easily digestible instructions for end-users.
- Answered user questions about hardware and software operation to help resolve problems.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
COMPUTECH SYSTEM, INDIA
SENIOR IT SUPPORT ENGINEER
Job overview
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Answered user questions about hardware and software operation to help resolve problems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
Education
ADITYA INSTITUDE OF MANAGEMENT STUDIES
Bachelor of Business Administration from MANAGEMENT
BSES JUNIOR COLLEGE OF SCIENCE, DAHANU MAHARASHTRA
HSC(UNIVERSITY OF MUMBAI) from SCIENCE
JADI RANA ENGLISH MEDIUM SCHOOL, SANJAN
SSC(MAHARASHTRA STATE BOARD)
Skills
- Data Entry
- Effective communicator
- Strategic thinking
- Windows 11/10/ 7/Vista/XP
- Application installations
- Software diagnosis
- Customer support needs assessment
- Hardware diagnosis
- Troubleshooting proficiency
- Adaptable
Timeline
IT SUPPORT ENGINEER
DATA DIRECT GROUP
SENIOR IT SUPPORT ENGINEER
COMPUTECH SYSTEM
ADITYA INSTITUDE OF MANAGEMENT STUDIES
Bachelor of Business Administration from MANAGEMENT
BSES JUNIOR COLLEGE OF SCIENCE, DAHANU MAHARASHTRA
HSC(UNIVERSITY OF MUMBAI) from SCIENCE
JADI RANA ENGLISH MEDIUM SCHOOL, SANJAN
SSC(MAHARASHTRA STATE BOARD)
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