Sanket Surinder Pal
Dubai
Summary
Sales and service coordinator with four years of experience in optimizing service operations and administrative functions in the UAE's industrial and service sectors. Skilled in coordinating technical teams, managing service schedules, and ensuring accurate documentation. Proven track record in boosting sales performance through data analysis and customer engagement strategies. Acknowledged for strong organizational abilities and effective communication, consistently delivering high-quality service in compliance with company standards.
Results-driven professional with a strong ability to lead teams and communicate effectively. Demonstrated expertise in customer service and team coordination, ensuring operational efficiency and high customer satisfaction. Focused on fostering growth and improving performance in sales and service leadership roles.
Overview
7
7
years of professional experience
Work history
Service Team Leader
Cleantech Gulf FZCO
Dubai, UAE
2024.06 - 2026.03
- Coordinate and schedule service calls, preventive maintenance, and repair activities.
- Prepare delivery notes and handle sales and service quotations.
- Assign tasks and schedules to technicians and drivers based on workload and priorities.
- Monitor job progress to ensure timely completion and service quality.
- Maintain work orders, service logs, and records in CRM/tracking systems.
- Track driver schedules, vehicle usage, and fuel expenses.
- Provide administrative and logistical support to service teams and drivers.
- Managed escalated complaints to ensure swift resolution and client satisfaction.
- Coordinated training sessions, boosting staff's professional development.
- Worked effectively under pressure, maintaining high standards of service.
- Analysed customer feedback for continuous improvement of service quality.
- Evaluated team performance regularly with constructive feedback sessions.
Sales and Service Coordinator
ESMA Industrial Enterprises FZCO
Dubai, UAE
2021.11 - 2024.05
- Coordinated daily sales and service activities to enhance operational efficiency and ensure customer satisfaction.
- Assisted in managing assigned sales territories. Monitored quotas to ensure accurate tracking of performance. Supported efforts to meet defined targets.
- Assisted clients with inquiries and processed orders accurately. Maintained timely updates within company database. Supported team efforts in delivering high-quality service to clients.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Streamlined sales operations by implementing effective coordination techniques.
- Improved order accuracy through meticulous invoice verification process.
- Enhanced customer satisfaction by managing sales enquiries effectively.
Cleaning supervisor
Multiplex cleaning services
Dubai
2019.06 - 2021.10
- Ensured cleanliness standards through systematic inspections of work areas.
- Coordinated deep cleaning projects to enhance operational efficiency and uphold exceptional quality standards.
- Optimised equipment functionality through rigorous verification processes to ensure minimal downtime from faulty appliances.
- Compiled detailed reports on daily activities to enhance management's oversight and facilitate informed decision-making.
- Enhanced quality and efficiency in cleaning services through meticulous performance evaluations
- Facilitated training for new staff members to uphold quality service standards.
- Monitored inventory levels to maintain optimal stock of cleaning supplies.
Education
Bachelor’s - Arts
Lovely Professional University
Punjab, IndiaSkills
- Operations oversight
- Sales leadership
- Client assistance
- Schedule management
- Document control
- Clear communication
- Cross-department cooperation
- Clear communication
- Service management
- Sales assistance
- Workforce efficiency
- Document management
- Efficiency improvement
- CRM solutions
LANGUAGES
English
Advanced (C1)
Hindi
Advanced (C1)
DECLARATION
I hereby declare that the above information is true and accurate to the best of my knowledge.
PERSONAL DETAILS
- Date of Birth: 14 October 2000
- Gender: Male
- Nationality: Indian
- Marital Status: Single
PASSPORT DETAILS
- Passport Number: S8227212
- Visa Status: Employment Visa
Timeline
Service Team Leader
Cleantech Gulf FZCO
2024.06 - 2026.03
Sales and Service Coordinator
ESMA Industrial Enterprises FZCO
2021.11 - 2024.05
Cleaning supervisor
Multiplex cleaning services
2019.06 - 2021.10
Bachelor’s - Arts
Lovely Professional University