SANOBER SAMREEN

• Accelerating the creation of smoke-free world
• Built strong customer base in customer facing role; providing prompt, excellent service to guarantee customer satisfaction; securing on-going business and word-of-mouth recommendations.
• KPI Reports and incentive calculation.
• Using salesforce and CRM tools every day at work to manage the

consumer data

• Team Management, floor management and NPS are part of daily task.
• Improved team efficiency by implementing new scheduling practices.
• Facilitated monthly training sessions for enhanced staff performance.
• Ensured smooth operations with regular maintenance checks.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Fostered a positive work culture to boost employee morale.
• Led team meetings, ensured clear communication amongst all members.
• Provided constructive feedback to staff for improved performance levels.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Conducted performance appraisals with employees for career development discussions.
• Managed daily operations to increase productivity.
• Conducted job role analyses to identify key areas for improvement.
• Enhanced employee performance by conducting regular training sessions.
• Boosted team morale with implementation of interactive training activities.

• Developed pricing strategies for maximising return on investment.
• Managed high-value property negotiations, ensuring optimal outcomes for clients.
• Interpreted complex property contracts to ensure client understanding and satisfaction.
• Collaborated with legal teams, facilitating smooth transaction processes.
• Stayed up-to-date with latest industry trends via continuous professional development.
• Answered phone calls and emails from potential and existing customers.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Inspected properties between lettings to confirm required works ahead of new tenants moving in.
• Offered bespoke advice on property value based on current market estimates.

• Streamlined recruitment processes to increase efficiency.
• Developed a robust talent pipeline for future staffing needs.
• Fostered strong relationships with key industry professionals, enhancing company reputation.
• Implemented innovative sourcing strategies for identifying high-quality candidates.
• Conducted in-depth interviews to determine candidate suitability.
• Crafted compelling job descriptions, improving applicant quality.
• Oversaw onboarding process for new hires, providing seamless integration into the team.
• Attended industry events and networking opportunities, promoting brand visibility.
• Assessed employee capabilities and development areas to maximise individual potential.

• Meeting Doctors to explain the concept of Stem Cell Banking & explain the benefits of how preserving Stem Cells of a baby could help the baby in the long run.
• Conduct market analysis & Generate Leads of expectant mothers during Doctor Visits, Counselling & leads that are generated through phone & internet enquiries.
• Achieved high customer satisfaction ratings through exceptional sales service delivery.
• Meet the clients & give presentations in explaining the concept & ensure enrolments.
• Achieve sales targets as allotted by the Team Leader.
• Handled escalated client issues with patience and professionalism, ensuring satisfactory resolution.