SANOJ ACHARYA
Al Dhannah City,UAE
Summary
Experienced in event planning, operations management, and customer service within the golf industry. Demonstrates expertise in organising large-scale golf tournaments and overseeing daily club activities, ensuring high satisfaction rates among members and guests. Proficient in Microsoft Office, Canva, CapCut, LightSpeed Golf, Golf Genius, and other office management tools. Effective leader with strong team supervision skills and a focus on delivering prompt solutions under pressure. Career goal: to continue enhancing operational efficiency and member engagement within the golf sector.
Overview
14
14
years of post-secondary education
7
7
years of professional experience
Work history
Tournament & Membership Coordinator
Al Dhannah Golf Club
Al Dhannah City - Abu Dhabi, UAE, UAE
2025.01 - Current
- Oversee the reception, reservations, and pro shop operations, ensuring seamless customer service, efficient booking processes, and a well-maintained retail space.
- Liaise with the Head Professional & Club Captains to coordinate and publish the Club diary & Tournament schedule.
- Oversee the organisation of all club competitions blocking tee sheets at least 3 months ahead.
- Promote all club events to ensure maximum participation and attendance through emails, WhatsApp, Club website and social media.
- Utilize Golf Genius to create engaging tournament formats and ensure a smooth registration process.
- Maintain and improve the club’s website, ensuring accurate, up-to-date tournament schedules, event details, and membership information.
- Plan and execute social media engagement strategies, including content creation, posting schedules, and interaction with members and the public to promote tournaments, events, and club activities.
- Oversee membership administration, including processing applications, maintaining member records, and coordinating renewals and updates with the finance department.
- Manage player communications, including pre-event information, rules, and post-event summaries.
- Utilize the Lightspeed tee sheet system to schedule and manage tee times for all tournaments, ensuring optimal course utilization.
- Implement strategies to enhance member engagement and participation in club tournaments.
- Conduct post-event evaluations, including participation data and member feedback, and report findings to the Head Professional and Golf Operations Supervisor.
- Oversee retail merchandise concession in step with the mission of the golf operation and facility. Maintain a profitable golf merchandising operation.
- Supervise inventories, and desirable array of golf equipment, apparel and accessories.
- Coordinate with the finance department to reconcile tournament fees and billing.
- Develop and manage tournament budgets in collaboration with the Head Professional and finance team, ensuring cost efficiency and profitability.
- Serve as the primary point of contact for tournament, event, and membership enquiries.
- Collaborate with the F & B team regarding catering for tournament days.
- Administer the GHIN handicap system at the club. Stay updated on handicap system regulations and ensure compliance with governing bodies.
- Assist members in understanding and managing their handicaps.
- Source and negotiate with suppliers for high quality and desirable tournament merchandise/trophies and prizes.
- Maintain a comprehensive record of tournament results/winners for updating honours boards and trophies.
Admin Assistant / Receptionist
Al Dhannah Golf Club
Al Dhannah City, UAE
2024.01 - 2026.07
- Event Management: Lead organizer for golf tournaments, including Monthly Medal, Monthly Stableford, and other special events. Created detailed event timelines, managed participant registration, and coordinated with the team for seamless event execution.
- Operations Oversight: Supervise the daily activities of the Bag Drop, Cart Staging, and Driving Range teams. Ensure golf operations staff, including Marshalls, Starters, and Attendants, meet the club’s high standards of service and efficiency.
- Facility and Maintenance Management: Perform regular checks of facilities, including clubhouses, restrooms, parking areas, and changing rooms, to ensure optimal functionality. Oversee the cleanliness.
- Golf Cart Maintenance: Manage golf cart repairs and maintenance, overseeing tire and battery replacements, steering fixes, and the procurement of accessories. Effectively handle a budget allocated for maintenance and incidentals.
- Membership Coordination: Assist with processing membership renewals, handling inquiries, and promoting membership benefits. Ensure that all applications are processed smoothly and efficiently, with a focus on member satisfaction.
- Customer Service Excellence: Serve as the primary point of contact for all club visitors and members. Address inquiries, and complaints, and provide timely information about club activities, events, and regulations.
- Budget Management: Contribute to budgeting for tournament prizes and propose budget expansions for marketing and club branding activities.
Pro Shop Attendant
Al Dhannah Golf Club
2023.01 - 2024.01
- Sales and Customer Support: Provided personalized assistance to members and visitors, helping them select golf equipment and merchandise. Delivered detailed product knowledge to drive sales and boost customer satisfaction.
- Inventory Management: Oversaw the restocking of merchandise and managed inventory levels to ensure the pro shop remained fully supplied.
- Membership Administration: Processed membership payments, handled renewals, and managed inquiries from both new and existing members. Resolved membership-related issues and ensured member benefits were communicated effectively.
- Tee Time Scheduling: Coordinated tee times for members and guests, ensuring efficient use of the course and proper adherence to schedules.
Golf Operation Staff
2022.01 - 2023.01
- Customer Engagement: Greeted golfers, providing assistance with check-ins, course rules, and conditions. Delivered high-quality customer service to enhance the golfer experience.
- Cart Management: Maintained the cleanliness and functionality of golf carts, conducting pre-usage checks and addressing any operational issues to ensure carts were event-ready.
- Course Marshaling: Monitored the pace of play on the course, enforcing club policies to maintain smooth play for all participants.
Cashier
Lulu Hypermarket
2020.01 - 2022.01
- Transaction Processing: Handled cash, credit, and debit transactions accurately, maintaining a high level of efficiency and customer satisfaction.
- Customer Issue Resolution: Assisted customers with inquiries and resolved complaints, ensuring a positive shopping experience.
- Work Area Management: Kept workstations clean and organized, contributing to a professional and welcoming environment.
Education
Diploma - Commerce
Pasupati Higher Secondary School
2016.01 - 2018.01
School Leaving Certificate - undefined
Divya Jyoti Secondary School
2004.01 - 2016.01
Skills
- Event Planning: Expertise in organizing large-scale golf tournaments and coordinating logistics from registration to execution
- Operations Management: Proven ability to oversee daily golf club activities, including team supervision and facility management
- Customer Service: Strong ability to engage with members and guests, providing prompt resolutions and ensuring a high satisfaction rate
- Team Leadership: Effective leader, managing golf operations staff and ensuring the smooth running of club services
- Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), Canva, Cap Cut, LightSpeed Golf, Golf Genius, and other office management tools
- Critical Thinking: Highly skilled in handling multiple tasks under pressure, with a focus on delivering solutions promptly
Timeline
Tournament & Membership Coordinator
Al Dhannah Golf Club
2025.01 - Current
Admin Assistant / Receptionist
Al Dhannah Golf Club
2024.01 - 2026.07
Pro Shop Attendant
Al Dhannah Golf Club
2023.01 - 2024.01
Golf Operation Staff
2022.01 - 2023.01
Cashier
Lulu Hypermarket
2020.01 - 2022.01
Diploma - Commerce
Pasupati Higher Secondary School
2016.01 - 2018.01
School Leaving Certificate - undefined
Divya Jyoti Secondary School
2004.01 - 2016.01