Personable clerical professional with background in administrative roles. Works collaboratively with office personnel to streamline workflow and meet deadlines. Strong command of Microsoft Office Suite and office technologies. Knowledgeable clerical team member successful at meeting administrative needs of staff, management and guests. Manages correspondence, schedules and documentation with attention to detail. Advanced with software and ready to pick up new skills to meet team objectives. Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations.
Work history
Admin/HR/Operations Coordinator
Cosmopolitan Convention Centre
Kodungallur, India
12.2013 - 10.2014
Greets and Welcomes customers in person, by call and email; for inquiries related to convention center booking
Walks down the customer for property familiarization
Dealt with a range of stakeholders internally and externally from event planners, Caterers, maintenance companies
Makes reservation by collecting advance payments and logging the details to the electronic system
Responsible for handling cash, cash receipts & recording receivables/ Payables
Maintaining creditors and debtors ledger
Responsible for accurate processing of all supplier invoices and regular payment
Responsible for prompt rising of sales invoices for customers and inserts sales
Responsible for stock taking
Assisted in Preparing payroll preparation/overtime calculations
Responsible for co-coordinating with suppliers.
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Supported team by demonstrating respect and willingness to help.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours, covering nights, weekends and bank holidays.
Increased customer satisfaction by resolving issues.
Assistant F&B Manager
Lulu International Convention Centre
Thrissur, India
07.2011 - 10.2013
Responsible for Managing one Restaurant and four Banquet Halls
Addressing the needs of approximately 32 F&B operation Staff
Arranged Trainings for staff when as required
Responsible for Inventory Control, Financial Audits and continuous Quality Improvement Programs.
Answered phone calls and responded to emails from clients.
Addressed customer complaints and resolved issues.
Managed and prioritised varied and busy workload to meet deadlines.
Build and maintained strong relationships with partners and key stakeholders.
Monitored processes and proposed recommendations for improvements.
Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
Monitored and authorised staff clock-in and clock-out procedures.
Led F&B team to champion customer service and consistently elevate food presentation standards.
Supervised service of all food and beverages within hotel in absence of food and beverage manager.
Identified and maximised upselling opportunities to increase sales and profits.
Gave direction for correct storage and disposal of food in line with company policies and procedures.
Operated and maintained security of Point of Sales (POS) system.
Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
Built loyal customer base by creating welcoming environment with top quality service.
Resolved complaints calmly and professionally to achieve positive customer outcomes.
Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Restaurant Captain
Vythiri Village resort
Wayanad, India
05.2010 - 05.2011
Warmly greeted guests upon arrival to create welcoming atmosphere.
Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Followed health and hygiene standards when handling food and cleaning restaurants.
Secretary/ HR Admin Coordinator
Emirates Telecommunications Corporation
Dubai, United Arab Emirates
04.2015 - Current
Welcomes and Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
Prepare reports by collecting information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data.
Department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
Maintains customer confidence and protects operations by keeping information confidential.
Prepares reports by collecting information.
Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Provides historical reference by utilizing filing and retrieval systems.
Maintains technical knowledge by attending educational workshops.
Contributes to team effort by accomplishing related results as needed.
Secures information by completing database backups.
Attendance and Over Time hours management to have a correct payroll cycle.
HR strategies and initiatives alignment with the overall business strategy.
Bridging management and employee relations by addressing demands, grievances or other issues.
Made travel arrangements and booked accommodation for executives.
Managing the recruitment and selection process.
Onboarding assistance for new joiners.
Oversee and manage a performance appraisal system that drives high performance.
Proficient in HRMS and HR4US (HR management system).
Oversee Day-to-day operations of the department.
Communicating within and outside the organization professionally.
Expert in time Management skills.
Prepare performance and statistical reports.
Maintains customer relationship with the department head.
Secures information by completing database backups.
Provides historical reference by utilizing Document Management systems.
Managing IT and Admin equipment refresh.
Collaborated with admin teams, human resources and finance department on special projects.
Arranged supplies, documents and spaces for meetings.
Updated diaries and calendars with events, appointments and holidays for efficient planning.
Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Documented daily work performed, reporting on incidents and accomplishments to inform management.
Monitored health and safety measures for guaranteed compliance.
Education
Master's in Business Administration (MBA) -
Viswaprakash University
BSc. In Hospitality and Hotel Administration - undefined
NCHMCT and IGNOU
XIIth Grade - undefined
Higher Secondary Board Kerala
Xth Grade - undefined
State Education Board Kerala
Skills
New employee orientation
Onboarding and offboarding procedures
Absence management
File and record maintenance
Meeting coordination
Office supply management
Outlook diary management
Audio typing
Office management
Business travel arrangements
Schedule management
Minute taking
Mail handling
Business administration
Efficient under pressure
Employee management
Staff relations
Document proofreading and editing
Petty cash management
Proper phone etiquette
Confidentiality understanding
Inter-office communications
Workflow management
Time management
Team building
Customer-focused
Guest relations
Recruitment
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Custom
To be furnished upon request.
Personal Information
Passport Number: V8349686
Date of birth: 01/12/88
Timeline
Secretary/ HR Admin Coordinator
Emirates Telecommunications Corporation
04.2015 - Current
Admin/HR/Operations Coordinator
Cosmopolitan Convention Centre
12.2013 - 10.2014
Assistant F&B Manager
Lulu International Convention Centre
07.2011 - 10.2013
Restaurant Captain
Vythiri Village resort
05.2010 - 05.2011
Master's in Business Administration (MBA) -
Viswaprakash University
BSc. In Hospitality and Hotel Administration - undefined
Corporate Sales & Event Manager at Hamilton Convention Centre by Carmen's & Carmen's Event CentreCorporate Sales & Event Manager at Hamilton Convention Centre by Carmen's & Carmen's Event Centre
