Sanoop Sadanandan
Managing Director
Dubai,UAE
Summary
Driven professional with strategic mindset and drive for excellence. Demonstrates exceptional skills in organizational management and financial planning, coupled with strong communication abilities. Poised to deliver transformative growth and sustainable success.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Managing Director
Abbas Juma Technical Services LLC
Dubai, UAE
2015.09 - Current
- Project Lifecycle Management : Oversee all phases of a project, including initial client consultations, design coordination, procurement, execution, and final handover.
- Operational Management: Oversee day-to-day operations, ensuring project execution is efficient and adheres to company standards for quality and excellence.
- Strategic Planning : Developed and established commercial strategies to achieve business growth and profitability for fit-out projects.
- Financial Oversight : Managed project budgets, control costs, monitor financial performance, and ensure profitability.
- Team Leadership : Lead and manage 60+ member project team, including staff and subcontractors.
- Client management : Build and maintain strong relationships with clients, ensuring their requirements and satisfaction are met.
- Quality and safety assurance : Ensure projects meet high-quality standards, safety regulations, and client specifications.
- Procurement and contract management : Manage procurement process, including sourcing vendors, negotiating contracts, and overseeing supplier relationships.
- Reporting : Prepare regular reports to track project progress, financial performance and other key metrics.
Operations Manager
Abbas Juma Technical Services LLC
Dubai, UAE
2012.10 - 2015.09
- Attending site meetings with Clients, Consultants, and Contractors and provide technical guidance.
- Advanced knowledge on Civil, MEP, HVAC, Carpentry, Gypsum Works, Custom Furniture, Aluminium and Glass, IT Works, Fire Fighting, Pest Control and Janitorial Services.
- Prepared BOQ and project estimates from 3D designs and AutoCAD drawings for interior fit-out works.
- Preparation of Quotations and Contract agreements for execution of fit-out works.
- Co-ordination with draughtsman and designers for accurate preparation of workshop drawings for approval submission and production.
- Obtaining Dubai Municipality, Civil Defense, and DEWA permits, approvals, and completion certificates, including attending all relevant inspections.
- Prequalification of sub-contractors and appointment for various projects.
- Negotiated prices and payment terms with sub-contractors; drafted agreements detailing specifications and penalties.
- Conducted cash flow analysis to forecast financial projections based on current projects.
- Daily site inspection to monitor safety, execution of works, progress, delivery of materials & equipment.
- Providing quick and cost effective solutions to unforeseen issues arising at site without compromising on design.
- Preparation and review of periodic invoices as per progress of works, payment terms and evaluation of variations.
Operations Coordinator
Abbas Juma Technical Services LLC
Dubai, UAE
2009.10 - 2012.09
- Managed end-to-end fit-out projects, maintenance works on site for new office spaces, warehouses, restaurants, hotels, villas, town houses and residential buildings ensuring timely completion within budget.
- Coordinated trades, including electricians, plumbers, masons, painters, carpenters, glass technicians, A/C technicians and cleaners to maintain project schedules.
- Oversaw janitorial staff, delivering training on equipment and safety protocols.
- Monitored project costs and prepared estimates to guarantee budget compliance.
- Ensured adherence to specifications, safety regulations, and quality standards throughout projects.
- Identified and resolved execution issues promptly to minimise delays.
- Prepared and presented regular status reports to management for project tracking.
Team Leader-Customer Service
The Millionaire Consultancy LLC
Dubai, UAE
2008.02 - 2009.09
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Applied customer relationship management software to accurately capture customer interactions.
- Monitored and analysed customer call and email volume for efficient resource allocation.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Executed quality assurance through analysis of recorded calls and delivery of targeted feedback.
- Led performance reviews, identifying strengths and areas for improvement.
- Developed and implemented improvement plans to support team members in achieving targets.
- Generated in-depth reports assisting director of customer service in making informed strategic decisions.
- Handled employee grievances professionally, minimising potential workplace disputes.
Customer Relations Management Executive (Call Center)
The Millionaire Consultancy LLC
Dubai, UAE
2007.02 - 2008.02
- Executed marketing campaigns to promote products and services, achieving targeted outcomes.
- Conducted performance reviews post-project to pinpoint areas for improvement.
- Served as primary point of contact, fostering robust client relationships and resolving issues promptly.
- Analysed customer feedback to inform strategies that elevated customer satisfaction levels.
- Coordinated with various departments for smooth promotional campaign execution.
- Produced detailed reports on campaign performance, offering insights and suggestions for optimisation.
Education
Master of Business Administration - Operations
2010.01 - 2012.01
GPA: 3.09
Bachelor of Business Administration - Marketing
2004.08 - 2007.03
Skills
- Strategic Planning
- Financial Analysis and Budgeting
- Operations Management
- Project Leadership
- Technical Proficiency
- Residential and Commercial Fitout
- Preventive and Reparative Maintenance and Management
- Excellent Communication and Negotiation Skill
- Contract Negotiation
- Knowledge of Regulatory Compliance
- Staff Performance Evaluation
- Customer Relationship Management
LANGUAGES
English
Fluent
Malayalam
Native
Hindi
Native
Arabic
Elementary
PERSONAL DETAILS
- Date of Birth-12/10/1986
- Nationality- Indian
Timeline
Managing Director - Abbas Juma Technical Services LLC
2015.09 - Current
Operations Manager - Abbas Juma Technical Services LLC
2012.10 - 2015.09
Manipal University - Master of Business Administration, Operations
2010.01 - 2012.01
Operations Coordinator - Abbas Juma Technical Services LLC
2009.10 - 2012.09
Team Leader-Customer Service - The Millionaire Consultancy LLC
2008.02 - 2009.09
Customer Relations Management Executive (Call Center) - The Millionaire Consultancy LLC
2007.02 - 2008.02
Mahatma Gandhi University - Bachelor of Business Administration, Marketing
2004.08 - 2007.03