Santhi Singh
Dubai
Summary
Experienced professional in broker and partner management with a focus on employee benefits and insurance sales. Demonstrates strong capabilities in strategic planning and operational efficiency, contributing to significant business growth. Expertise in negotiation and relationship building to improve organizational outcomes. Dedicated to applying extensive knowledge for success in challenging environments.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
21
21
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work history
Operations Manager
Coverlle FZE (Digital Platform for Insurance)
2025.07 - 2026.03
- Oversee daily operations and ensure seamless platform functionality.
- Coordinate cross-functional teams to optimize service delivery and customer satisfaction.
- Drive process improvements and operational efficiency across departments.
- Manage stakeholder relationships and support business development initiatives.
- Monitor key performance indicators and implement corrective actions as needed.
Assistant Manager – Employee Benefits
Life Line TPA (Khat Al Haya Management of Health Insurance Claims LLC)
2025.01 - 2025.06
- Managed employee benefit programs with a focus on service excellence and operational accuracy.
- Built and maintained strong relationships with clients, brokers, and insurance partners.
- Resolved complex benefit-related issues with timely and effective solutions.
- Collaborated with internal teams to enhance workflow efficiency and customer satisfaction.
- Delivered training and support to junior staff to strengthen team capability.
- Achievements:
- Implemented benefit program enhancements that improved client satisfaction.
- Strengthened key client relationships and improved service delivery.
- Enhanced process efficiency, reducing turnaround time and improving customer experience.
Broker Relationship Manager
Al Sagr National Insurance Co. (PSC)
2024.01 - 2024.10
- Managed business generation from 25 assigned brokers across all insurance lines.
- Developed strategic business plans to maximize revenue and profitability.
- Led the development of Individual Medical line business across broker channels.
- Handled 20+ active brokers, ensuring profitable growth and achievement of targets.
- Delivered training on online portals and collaborated with development teams for enhancements.
- Resolved operational queries, complaints, and service issues promptly.
- Provided market insights to underwriters on trends and evolving requirements.
- Monitored receivables and financial reports to ensure compliance and accuracy.
Retail Distribution Manager
RAK Insurance
Dubai
2022.01 - 2023.05
- Managed a portfolio generating nearly AED 50M in income, primarily from motor insurance.
- Supported Broker Development, Distribution, and Banca teams, overseeing 75 brokers across Dubai & Abu Dhabi.
- Handled underwriting referrals, service requests, and inquiries within agreed SLAs and TATs.
- Ensured strong relationships with partner banks and brokers in a highly competitive retail environment.
- Conducted regular training and coaching to enhance product knowledge and sales capability.
- Secured renewals and drove profitable revenue growth across broker accounts.
Relationship Manager
Orient Insurance PJSC
Dubai
2018.05 - 2021.12
- Managed channel relationships and aligned sales objectives with organizational goals.
- Generated business from 125 typing centers and expanded partner networks.
- Developed business plans to maximize revenue and profitability.
- Utilized market intelligence to generate leads and drive segmentation strategies.
- Executed marketing activities to enhance brand visibility and partner engagement.
Insurance Specialist
Mashreq Bank
Dubai
2015.06 - 2018.04
- Provided financial planning services to bank clients.
- Cross-sold and up-sold insurance and financial products.
- Built and maintained strong relationships with bank partners and clients.
- Conducted market analysis, branch profiling, and competitor product studies.
- Participated in weekly and monthly meetings for performance updates and campaigns.
Senior Agency Manager
Birla Sun Life Insurance Ltd.
, Kerala
2012.08 - 2015.05
- Led a team of 18–20 sales agents and support staff.
- Developed and executed sales strategies that consistently exceeded targets.
- Conducted coaching sessions and performance reviews.
- Guided the team through organizational changes while maintaining productivity.
- Conducted sales planning, marketing, and one-on-one agent development.
Medical Transcriptionist
M'Squared, Technopark
, Kerala
2008.04 - 2010.07
- Transcribed diagnostic reports, operative notes, and medical documents.
- Reviewed and edited drafts from speech recognition software.
- Ensured accuracy, consistency, and compliance with confidentiality guidelines.
- Entered medical reports into electronic health record systems.
Universal Banking Officer
Centurion Bank of Punjab
, Kerala
2005.06 - 2008.03
- Acquired new customers for CASA, Demat, credit cards, and related products.
- Delivered high-quality customer service and managed lead generation.
- Conducted telecalling, email outreach, and direct marketing activities.
- Generated leads for cross-selling and supported branch follow-ups.
Education
Bachelor of Commerce -
Kerala University
KeralaSkills
- Broker and partner management
- Employee benefits and insurance
- Sales leadership and development
- Strategic planning and growth
- Training and stakeholder engagement
- Customer experience and excellence
- Market analysis and intelligence
- Negotiation and interpersonal skills
- Operational efficiency and improvement
Certification
CII (Chartered Insurance Institute)
Languages
English
Hindi
Malayalam
Nepali
Telugu
Tamil
References
Available upon request.
Hobbies & Interests
Dancing, Travelling
Current Projects
Ameni: Leading the development and operational management of Ameni, a cutting-edge digital platform designed to streamline insurance processes and enhance user experience., ComBeera.com: Overseeing the growth and strategic direction of ComBeera.com, an AI-powered insurance comparison and underwriting intelligence platform serving the UAE and MENA/GCC regions.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Operations Manager
Coverlle FZE (Digital Platform for Insurance)
2025.07 - 2026.03
Assistant Manager – Employee Benefits
Life Line TPA (Khat Al Haya Management of Health Insurance Claims LLC)
2025.01 - 2025.06
Broker Relationship Manager
Al Sagr National Insurance Co. (PSC)
2024.01 - 2024.10
Retail Distribution Manager
RAK Insurance
2022.01 - 2023.05
Relationship Manager
Orient Insurance PJSC
2018.05 - 2021.12
Insurance Specialist
Mashreq Bank
2015.06 - 2018.04
Senior Agency Manager
Birla Sun Life Insurance Ltd.
2012.08 - 2015.05
Medical Transcriptionist
M'Squared, Technopark
2008.04 - 2010.07
Universal Banking Officer
Centurion Bank of Punjab
2005.06 - 2008.03
Bachelor of Commerce -
Kerala University