Santhosh Sasidharan
Dubai,dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Warranty Administrator- Volvo Penta
AL MASAOOD LLC
Dubai
09.2010 - 11.2022
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Gathered paperwork and contacted customers to book appointments.
- Gathered paperwork and contacted customers to book appointments
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor
- Monitored factory recalls and announcements to stay on top of changes
- Maintained detailed service and customer records
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
- Processed claim paperwork and followed up on missing information to complete processing
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments
- Analyzed problems, identified trends and developed strategies to optimize claims process
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation
Service Administrator
GMMOSTECH MARINE
DUBAI
01.2004 - 01.2009
- Immediately brought critical issues to customer service manager for resolution.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Researched issues with shipments, product damage and incorrect product amounts.
- Coordinated product shipments with correct freight company.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Researched issues with shipments, product damage and incorrect product amounts
- Immediately brought critical issues to customer service manager for resolution
- Developed lasting relationships with customers, which helped to bring in additional business opportunities
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors
- Updated customer service database with new information, address changes and contact details
- Coordinated product shipments with correct freight company
- Tasked with data entry, records oversight and issue resolution for team of customer service personnel
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Mechanical Engineer Trainee
HADEN INTERNATIONAL INDIA INDIA
GOA
01.2002 - 09.2002
- Studied manufacturing processes to improve overall knowledge.
- Monitored and processed information for regulatory compliance.
- Read and analyzed blueprints and project documentation to develop workflows and strategy.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Studied manufacturing processes to improve overall knowledge
- Gathered and organized documents, drawings and specification packages
- Worked closely with engineers and assisted with testing of products
- Monitored and processed information for regulatory compliance
- Developed technical skills through training and shadowing experienced professionals
Industrial
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols
- Wrote reports and papers for various levels of technical users
- Monitored and tracked team performance to identify and target deficiencies
- Repaired, cleaned and maintained equipment
Education
Bachelor of Technology - Mechanical Engineering
Calicut University
Kerala, India06.2001
Skills
- Auditing Assignments
- Client Correspondence
- Warranty management
- Warranty reviewing
- Warranty procedures
- Warranty processing
- Warranty support
- MS Office
- Maintenance and Repair
- Problem-Solving
Websites
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Additional Information
UAE DRIVING LICENSE
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Warranty Administrator- Volvo Penta
AL MASAOOD LLC
09.2010 - 11.2022
Service Administrator
GMMOSTECH MARINE
01.2004 - 01.2009
Mechanical Engineer Trainee
HADEN INTERNATIONAL INDIA INDIA
01.2002 - 09.2002
Industrial
Bachelor of Technology - Mechanical Engineering
Calicut University
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