Computer knowledge of MS Office
Hi, I’m
SANTHOSH K. PILLAI
Facilities Manager
Dubai
Summary
Dedicated Facilities Operations Manager bringing 27 years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change.
Proficient in budgeting, accounting and financial analysis. Experience in establishing and implementing safety, security and training programs.
Track record of successfully negotiating and enforcing vendor contracts. Excellent communication skills resulting in productive leadership with internal staff, business partners, customers and the community.
Formulation of Facilities Management Policy ( FM)from pre-qualification, request for proposal, tendering, clarifications, award of contract and handling contractual issues.
Overview
25
years of professional experience
1
Certification
1
Language
Work History
Ejadah Asset Management GroupDubai
FACILITIES MANAGER
03.2021 - Current
Job overview
- Ensure works are carried out in accordance the Operations strategy, standards, policies, procedures and best practices.
- Directed tenant improvements to meet contractual demands and update building areas.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Maximized profitability through revenue development, cash control and expense reviews.
- Control of a Facilities P&L with responsibility for managing budgets and costs.
- Led facility management staff and consultants in producing business plan that focused on facility operations
- Responsible for routine correspondence using standard documents and templates as appropriate.
- Ensuring that all statutory maintenance and testing carried out to the relevant standards and the records maintained.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Repair and Maintenance of Sewerage, Irrigations, Storm networks and the Pumping stations.
- Created management reports outlining important facility statistics.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Controlled expenses to meet budget requirements.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Responded to building emergencies and managed repairs.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Investigated problems and determined appropriate remedies.
- Drove continuous improvement of processes and systems operation.
- Documented records on pricing, energy consumption and activity reports.
- Coached and mentored associate installation specialists in system installation.
- Interviewed, hired and trained qualified maintenance employees.
- Supervised staff of 16 in day-to-day activities.
- Supervised 200 team members throughout redesign and renovation process.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Emrill LLCDubai
FACILITIES AND INFRASTRUCTURE MANAGER
10.2015 - 03.2021
Job overview
- Ensure works are carried out in accordance the Operations strategy, standards, policies, procedures and best practices
- Control of a Facilities P&L with responsibility for managing budgets and costs.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Repair and Maintenance of Sewerage, Irrigations, Storm networks and the Pumping stations.
- Responsible for routine correspondence using standard documents and templates as appropriate.
- Participate in HSE & Cross Functional meetings as required.
- Planning, managing and controlling the maintenance budget. Undertaking regular Health and Safety risk assessments.
- Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Ensure works are carried out in accordance the Operations strategy, standards, policies, procedures and best practices
- Control of a Facilities P&L with responsibility for managing budgets and costs.
- Responsible for routine correspondence using standard documents and templates as appropriate.
- Participate in HSE & Cross Functional meetings as required.
- Planning, managing and controlling the maintenance budget. Undertaking regular Health and Safety risk assessments.
- Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines.
- · Ensuring that all statutory maintenance and testing carried out to the relevant standards and the records maintained.
Al Tamimi Investments LLCDubai
FACILITIES MANAGER
09.2013 - 10.2015
Job overview
- Managing real estate and buildings to maximize use of the facilities.
- Project scheduling, managing resources, organizing team activities and supervise contractors.
- Control of a Facilities P&L with responsibility for managing budgets and costs.
- Ensuring that facilities meet government regulations and environmental, health and security standards.
- Set up policy & procedure for the department including branding, marketing, website formation, recruitment etc.
- Setting up operational procedure, call center, CAFM soft wares etc.
- Operation and maintenance of high-rise building, villas, 30acere and farm house, commercial building, Restaurants, high reputed subsidiaries in the group etc.
- Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling.
- Represent and deal with Owners association for various maintenance and building repair works.
- Closes new business deals by coordinating requirements; developing and negotiating contracts, integrating contract requirements with business operations.
- Created management reports outlining important facility statistics.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Directed tenant improvements to meet contractual demands and update building areas.
- Accounted for building usage and organizational needs when planning maintenance activities.
AL Rostamani PropertiesDubai, UAE
FACILITIES ENGINEER
06.2011 - 09.2013
Job overview
- Managing real estate and buildings to maximize use of the facilities.
- Managing in-house maintenance, engineering staff, and coordinating work assignments.
- Monitoring performance of specialist contractors with respect to services level agreements as well as keeping a record of all assets and services carried out.
- Planning for future development in line with strategic business objectives
- Approval of drawings, issue of NOC etc. to the commercial tenants for the Fit-Out work.
- Negotiating and administering service contracts.
- Control of a Facilities P&L with responsibility for managing budgets and costs.
- Overall responsibility for security & Cleaning of properties. Responsible for site maintenance like HVAC, Electrical, Fire Alarms, FFE, Plumbing & Civil Works etc.
- · Takeover of project, collection of documents, drawings, certificates, etc. from the project.
UNION PROPERTIES LLCDubai, UAE
FACILITIES ENGINEER
09.2006 - 06.2011
Job overview
- Managing the overall maintenance of the high-rise buildings and villas in coordination with the building service provider and will continuously provide assistance with the evaluation of maintenance requirements.
- Monitoring performance of specialist contractors with respect to services level agreements as well as keeping a record of all assets and services carried out.
- Overseeing and maintaining facilities and equipment’s by ensuring preventative/predictive maintenance implemented and consistently followed up in all the properties. Conducting inspections on a regular basis to determine need and extent of service, equipment maintenance, type of cleaning and security personal needed.
- Coordinating & checking preventive maintenance schedules and activities for all disciplines.
- Responsible for maintaining and updating EX file (External contractor) and preparing pending complaints.
- Performing analysis of repetitive breakdowns occurring in the residential building and villas and taking corrective measures. Assisting the senior manager in the day –to-day management of the service providers.
- Systems, access control systems, BMS and CMS etc.
- Maintenance and leasing of commercial cold storages, freezers and warehouses.
- CAPEX budgeting and follow up.
- Review the tender documents and make comments to prepare and develop subcontracting plans for new FMC contracts. Draft, discuss and finalize letters of intent / letters of award in coordination with the concerned manager.
LE ROYAL MERIDIENDubai, UAE
DUTY ENGINEER
03.2002 - 08.2006
Job overview
- Handling operations and maintenance of all the installed equipments such as HVAC, Boiler Plant, Water treatment plant, Swimming pool plant, Steam distribution, Diesel electric generators, B.M.S. Fire alarm system and Hydro pneumatic systems as a shift engineer
- Trouble shooting technical problems and working towards the maintenance of HVAC, BOILER, WATER TREATMENT, SWIMMING POOL PLANT, AHUS, EX: FANS ETC.
J W MARRIOT HOTELMumbai, India
SENIOR ENGINEERING ASSOCIATE
11.2001 - 02.2002
Job overview
- As MRT (Make ready Team) leader, was an instrumental in resolving with reoccurring problems, to handle customer complaints and grievances.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Handling operations and maintenance of all the installed equipments such as HVAC, Boiler Plant, Water treatment plant, Swimming pool plant, Steam distribution, Diesel electric generators, B.M.S. and Fire alarm system.
- Pre-opening team member
MARS HOTELS & RESTURANTSMumbai, India
Jr. ENGINEER
04.2001 - 09.2001
Job overview
- Under my super vision commissary (Flight kitchen) project work including A\C, Electrical, Plumbing and Civil works completed.
- Directly managing highly reputed high-rise buildings as well as providing strategic input on all project, maintenance and security management activities.
- Studied corrections from senior engineers to learn and grow professionally.
- Adhered to timelines to meet quality assurance targets.
- Studied manufacturing processes to improve overall knowledge.
- Collaborated with engineering team to determine project specifications.
- More than 16 highly reputed restaurants and a three-star hotel’s day –to-day operation.
- Absences of chief engineer responsibility have been undertaken.
HOTEL SHALIMAR Mumbai, India
SHIFT ENGINEER
03.2000 - 04.2001
Job overview
- Handling the Department and Reporting to the Senior Manager in the absence of Chief Engineer.
- Handling operations and maintenance of all the installed equipments such as HVAC, Boiler Plant, Water treatment plant, Swimming pool plant, Steam distribution, Diesel electric generators, B.M.S. and Fire alarm system
- Trouble shooting technical problems and working towards the maintenance of HVAC, BOILER, WATER TREATMENT, SWIMMING POOL PLANT, AHUS, EX: FANS ETC
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
THE RESORT HOTELMumbai, India
ENGINEERING SUPERVISOR
11.1997 - 01.2000
Job overview
- Handling the Shift operation.
- Preparing monthly reports as well as liaising with the other departments for operational requirements,
- Operation and Maintenance of Chilled Water Plants, F.C.U, A.H.U. Ex: Fan, S/A Fan, T.F.A., Boilers, Ice-cube Machines, Generator, Kitchen Equipment, STP, Swimming pool, water treatment plants & Cold Storage
Education
Chicago InstituteDubai
CERTIFIED FACILITIES MANAGER from FACILITIES MANAGEMENT COURSE
04.2001
Al Shabaca Engineering InstituteKerala - India
DIPLOMA IN MECHANICAL ENGINEERING
04.2001
Gemco Engineering InstituteKerala - India
DIPLOMA IN AIR CONDITIONING AND REFRIGERATION from Mechanical Air Conditioning & Refrigeration
04.2001
Chicago InstituteDubai
AutoCAD 2D & 3D from Engineering Drawing
04.2001
Skills
MS Office
Affiliations
Member of IFMA (International Facilities Management Association)
Software
Certification
IOSH (The Institution of Occupational Safety and Health)
Interests
Driving, Reading, Debate, Chess and Cricket
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FACILITIES MANAGER
Ejadah Asset Management Group
03.2021 - Current
FACILITIES AND INFRASTRUCTURE MANAGER
Emrill LLC
10.2015 - 03.2021
FACILITIES MANAGER
Al Tamimi Investments LLC
09.2013 - 10.2015
FACILITIES ENGINEER
AL Rostamani Properties
06.2011 - 09.2013
FACILITIES ENGINEER
UNION PROPERTIES LLC
09.2006 - 06.2011
DUTY ENGINEER
LE ROYAL MERIDIEN
03.2002 - 08.2006
SENIOR ENGINEERING ASSOCIATE
J W MARRIOT HOTEL
11.2001 - 02.2002
Chicago Institute
CERTIFIED FACILITIES MANAGER from FACILITIES MANAGEMENT COURSE
04.2001
Al Shabaca Engineering Institute
DIPLOMA IN MECHANICAL ENGINEERING
04.2001
Gemco Engineering Institute
DIPLOMA IN AIR CONDITIONING AND REFRIGERATION from Mechanical Air Conditioning & Refrigeration
04.2001
Chicago Institute
AutoCAD 2D & 3D from Engineering Drawing
04.2001
Jr. ENGINEER
MARS HOTELS & RESTURANTS
04.2001 - 09.2001
SHIFT ENGINEER
HOTEL SHALIMAR
03.2000 - 04.2001
ENGINEERING SUPERVISOR
THE RESORT HOTEL
11.1997 - 01.2000
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