Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Websites, Portfolios and Profiles
Interests
Simply Being There :)
Timeline
Generic
Santosh Dash

Santosh Dash

Food & Beverage Manager
Abu Dhabi

Summary

Experienced Head of Department in Food and Beverage with a successful track record overseeing high-volume dining operations and optimizing supply chain KPIs. Skilled in increasing revenue, enhancing guest satisfaction, and implementing innovative marketing strategies. Proficient in budgeting, cluster management, and team leadership at prestigious Brands such as Starwood, Marriott, Atmosphere Hotels & Resorts. Recognized for effectively managing large teams, improving operational efficiency, and achieving financial goals. Committed to promoting sustainability and corporate social responsibility. Seeking to leverage extensive hospitality expertise and brand management skills to drive operational excellence within a leading global hospitality brand.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language

Work History

HOD Food and Beverage

Sheraton Abu Dhabi Hotel & Resort
AbuDhbai
08.2023 - Current
  • Oversee and strategically manage eight F&B venues.
  • Directed comprehensive performance management across financial metrics and KPIs.
  • Spearheaded the most significant events in the region, achieving a 23% revenue boost.
  • Orchestrated the development of 12 innovative yearly events, achieving a significant lift in sales revenue.
  • Attained 95% compliance with LQA standards, enhancing guest satisfaction scores by 18%.
  • Formulated 14 strategic promotions, yielding AED 700K in revenue.
  • Controlled financial resources of AED 21 million with successful attainment of all revenue goals.
  • Streamlined operations by ensuring seamless communication between kitchen and service teams.
  • Partnered with eco-organizations to bolster conservation initiatives and support biodiversity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Complex Food and Beverage Manager

Bahi Ajman Palace & Ecos Dubai
Abu Dhabi
08.2021 - 08.2023
  • Achieved a steady income flow of $1.5 million in 2021 and 2022.
  • Implemented an incentive framework to boost guest rating scores by 18%.
  • Strategically launched five novel initiatives, driving a 28% increase in engagement on direct booking and digital platforms.
  • Boosted annual revenue by 8%, equating to $17 million growth from 2021 to 2022, leveraging strategic KPI monitoring and budgeting.
  • Organized and initiated 10 marketing events across dual hotels leading to a 20% rise in sales.
  • Maintained consistent adherence to operational protocols across all active divisions.
  • Implemented an efficient roster system, enhancing staff utilization.

Operations Manager Food and Beverage

Ozen Reserve Bolifusi /Atmosphere Hotels & Resorts
Male
10.2020 - 07.2021
  • Oversaw the functioning of 90 water villas alongside multiple dining establishment activities.
  • Directed planning and execution of 22 destination weddings, producing over $1.5M in revenue within 9 months.
  • Oversaw beverage innovation projects, achieving a significant improvement in guest feedback metrics.
  • Executed and monitored five promotional strategies, driving a 30% growth in visitor engagement.
  • Oversaw operations across 5 bar locations, generating annual revenue exceeding $1.7 million.
  • Executed tailored wedding and dining services with precision for high-end clients.
  • Managed budgets and financial planning, achieving cost savings without compromising on quality.
  • Tracked evolving market dynamics, implementing adaptive strategies.
  • Enhanced supply chain workflows leading to improved customer satisfaction.
  • Worked together with sales and marketing to synchronize operations with client needs.
  • Enhanced cost-efficiency by reducing waste through new inventory procedures, realizing a 15% decrease.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Operations Manager Food and Beverage

Five Palm Jumeirah
Dubai
02.2017 - 07.2020
  • Supervised a diverse workforce of 84 team members across multiple venue sites.
  • Boosted revenue by 40% in three months via strategic planning and executing four major promotions.
  • Increased state performance by boosting metrics from 78% to 85% within two years.
  • Built a dynamic team skilled in maintaining 5-star lifestyle service standards.
  • Oversaw revenue, profit margins, and budget management.
  • Oversaw nightly bar operations in a high-volume nightclub environment.
  • Implemented sustainable practices, reducing environmental impact and enhancing corporate social responsibility.
  • Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
  • Designed and implemented strategies to enhance staff productivity.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Bar & Venue Manager

Sheraton grand
Dubai
09.2014 - 01.2017
  • Designed and developed SOPs, checklists, service sequences, and layouts for optimal efficiency.
  • Established strict health and safety measures to protect guests and the team.
  • Spearheaded seamless event execution from initial planning to completion, enhancing client satisfaction.
  • Maximized cost-effectiveness by complying with budget, labor, and revenue benchmarks by increasing 18% growth
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.

Assistant Bar Manager

Atlantis the palm
Dubai
02.2012 - 01.2013
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff and reducing the turnover by 12%

Restaurant Team Leader

Atlantis the Palm
Dubai
09.2011 - 02.2012
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Nurtured positive relationships with suppliers for timely delivery of fresh ingredients at competitive prices.
  • Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items. Impacted overall sale by 7% growth on sale
  • Reduced employee turnover through effective communication, support, and fostering a positive work environment.
  • Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
  • Boosted sales with innovative marketing strategies and promotional events targeted at the local community.
  • Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
  • Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
  • Mentored new hires during the onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.

Bar Team Leader

Atlantis the palm
Dubai
10.2008 - 09.2011
  • Collaborated with management to develop strategies for driving revenue growth and enhancing the overall guest experience.
  • Coordinated private events at the venue by working closely with clients to create tailored experiences that met their specific needs.
  • Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele's preferences.
  • Increased sales with engaging promotional events and drink specials. Depleted AED 340k dead stock in 8 months by creating a premium menu to optimize sales with a growth of 13%
  • Maximized profits by negotiating favorable pricing agreements with suppliers and controlling pour costs.
  • Played an active role in hiring decisions, conducting interviews, and selecting qualified candidates to join the team.
  • Evaluated employee performance regularly, identifying areas for improvement and providing targeted feedback to drive their professional growth.

Education

Master of Science - Wset level 3.

WSET Level 3
International Wine Center 350 7th Avenue, Suite 12
01.2014 - 07.2015

MBA - Graduate Degree in Hospitality Management with a specialization in Restaurant & Bar Operations

National College of Hotel Management
India
08.2003 - 04.2005

Skills

Integrated marketing management

Financial resource management

Tracking supply chain key performance indicators

Expertise in managing large dining operations

Support-driven attitude

Analysis of OPEX and CAPEX trends

Staff development

Integrated marketing strategies

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Dependable and responsible

Certification

WSET LEVEL 3

Personal Information

Title: Director Food and Beverage

Websites, Portfolios and Profiles

https://www.linkedin.com/in/santosh-dash-24719368/

Interests

Reading books
Traveling
Attending global food and beverage marketing trends
Spending time with my family and friends

Simply Being There :)

Fun Loving , Guest centric and Leading with my team to ensure the brand value speaks of its own with many minds and ONE VISION .i.e HOSPITALITY and not just SERVICE 

Timeline

HOD Food and Beverage

Sheraton Abu Dhabi Hotel & Resort
08.2023 - Current

Complex Food and Beverage Manager

Bahi Ajman Palace & Ecos Dubai
08.2021 - 08.2023

Operations Manager Food and Beverage

Ozen Reserve Bolifusi /Atmosphere Hotels & Resorts
10.2020 - 07.2021

Operations Manager Food and Beverage

Five Palm Jumeirah
02.2017 - 07.2020

Bar & Venue Manager

Sheraton grand
09.2014 - 01.2017

Master of Science - Wset level 3.

WSET Level 3
01.2014 - 07.2015

Assistant Bar Manager

Atlantis the palm
02.2012 - 01.2013

Restaurant Team Leader

Atlantis the Palm
09.2011 - 02.2012

Bar Team Leader

Atlantis the palm
10.2008 - 09.2011

MBA - Graduate Degree in Hospitality Management with a specialization in Restaurant & Bar Operations

National College of Hotel Management
08.2003 - 04.2005

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Santosh DashFood & Beverage Manager