Santosh Eliyan
Restaurant Manager
Dubai
Summary
Organized and dependable Manager, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Restaurant Manager
Marcopolo Hotel L.L.C, Kovalam Restaurant
Dubai
01.2022 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Interacted positively with customers while promoting hotel facilities and services.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant Manager
Rahul Akerkar’s Qualia Hospitality LLP
Mumbai
11.2018 - 01.2021
- Developed team communications and information for meetings.
- Handled 30-35 calls per day to address customer inquiries and concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Restaurant Manager
Zuppa Hospitality Private Limited’s Soufflé Restaurant
Mumbai
02.2021 - 03.2021
Restaurant Manager
04.2010 - 09.2018
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Actively participated in ongoing customer service programs.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Motivated staff to perform at peak efficiency and quality.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Designed employee work schedules to address complete operational needs.
Restaurant Supervisor
Vineet Bhatia’s Azok at Oakwood Premier
Mumbai
12.2009 - 12.2010
Restaurant Waiter
Royal Caribbean Cruises Limited
Miami
04.2007 - 02.2009
Waiter/ Assistant Waiter
P&O Cruises
London
12.2000 - 11.2006
Trainee Steward
Sarovar Park Plaza
Mumbai
08.1999 - 06.2000
Trainee Steward
Hotel Holiday Inn
Mumbai
08.1996 - 11.1997
Apprentice
Ramada Hotel Palm Grove
Mumbai
03.1994 - 08.1995
Education
High School Diploma -
L.S Raheja College of Arts And Commerce
Mumbai, India 06.1994 - 03.1996
Skills
Performance improvement
Accomplishments
Joined as a Captain for Indigo Brand and subsequently grew to become F&B Executive, Assistant Restaurant Manager and finally the Restaurant Manager for the brand Indigo Delicatessen.
Appreciation letter from management for commendable performance in 2015
Best employee - P&O Cruises for the months July 2002 and May 2003
Certification
Management Trainee Program, Singapore
Timeline
Restaurant Manager
Marcopolo Hotel L.L.C, Kovalam Restaurant
01.2022 - Current
Assistant Restaurant Manager
Zuppa Hospitality Private Limited’s Soufflé Restaurant
02.2021 - 03.2021
Restaurant Manager
Rahul Akerkar’s Qualia Hospitality LLP
11.2018 - 01.2021
Restaurant Manager
04.2010 - 09.2018
Restaurant Supervisor
Vineet Bhatia’s Azok at Oakwood Premier
12.2009 - 12.2010
Restaurant Waiter
Royal Caribbean Cruises Limited
04.2007 - 02.2009
Waiter/ Assistant Waiter
P&O Cruises
12.2000 - 11.2006
Trainee Steward
Sarovar Park Plaza
08.1999 - 06.2000
Management Trainee Program, Singapore
04-1998
Trainee Steward
Hotel Holiday Inn
08.1996 - 11.1997
High School Diploma -
L.S Raheja College of Arts And Commerce
06.1994 - 03.1996
Apprentice
Ramada Hotel Palm Grove
03.1994 - 08.1995
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