Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Coursescertifications
Timeline
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Santosh Giri

Santosh Giri

Dubai

Summary

I am excited to return to a customer service role, leveraging my experience as a call center representative and CCTV operator. I am committed to delivering exceptional service and look forward to contributing to your team.

Overview

12
12
years of professional experience

Work History

Security System Operator (Control Room)

Dubai Taxi Company
08.2018 - Current


  • Proficient in overseeing and maintaining security systems to uphold the highest standards of safety and protection
  • Effective functioning and monitoring of security systems across site including CCTV, Access systems, intrusion systems, security checkpoints, ANPR, vehicle monitoring systems, key management systems
  • Reviewing CCTV footage and delivering comprehensive observation reports, contributing to proactive security measures
  • Respond to service calls and provide efficient over-the-phone support, offering guidance and assistance whenever management needed
  • Handle control room administration tasks with precision, maintaining accurate records and ensuring seamless operations
  • Assist in maintaining a secure airport environment and report any suspicious activity or safety hazards

Customer Service Agent

Bharatpur Airport
04.2014 - 03.2016
  • Maintain effective communication with airline staff, ground crew
  • Greet passengers at check-in counters and assist with check-in processes, ticketing, and baggage handling
  • Guide passengers to the appropriate terminals, gates, and facilities within the airport
  • Verify passenger documents, issue boarding passes, and assist passengers with boarding, including those with special needs
  • Address issues related to lost baggage, flight changes, missed connections, and other travel-related problem
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Call Center Representative

Ncell
03.2013 - 01.2014
  • Listened carefully to customer concerns and provided clear, helpful information about our products and services
  • Maintained accurate and organized records of customer interactions in the CRM system
  • Worked collaboratively with other departments to resolve customer issues and improve the overall service quality
  • Adhered to company policies, ensuring each call was handled with professionalism and customer data was kept confidential
  • I consistently met targets for call handling time and customer satisfaction, while maintaining high satisfaction levels and supporting team goals
  • I am excited to return to a customer service role, leveraging my experience as a call center representative and CCTV operator
  • I am committed to delivering exceptional service and look forward to contributing to your team

Education

High school diploma -

Bachelor of Business Studies (BBS) - undefined

03.2016

Skills

  • Communication Skills
  • Problem-Solving Skills
  • Conflict Resolution
  • MS Office
  • Lyan Monitoring System
  • Ms Powerpoint
  • Computer Proficiency
  • Data Analysis
  • CRM Software
  • Critical Thinking
  • Quick decision making
  • MS Excel
  • Adaptability

Personal Information

  • Date of Birth: 04/29/96
  • Gender: Male
  • Marital Status: Married
  • Visa Status: Employment

Languages

Nepali
Hindi
English
Russian

Coursescertifications

  • Completed Russian Language Course In Russia
  • Training in first aid, CPR, and emergency response.
  • Barista Training Course.

Timeline

Security System Operator (Control Room)

Dubai Taxi Company
08.2018 - Current

Customer Service Agent

Bharatpur Airport
04.2014 - 03.2016

Call Center Representative

Ncell
03.2013 - 01.2014

Bachelor of Business Studies (BBS) - undefined

High school diploma -

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Santosh Giri