Summary
Overview
Work history
Skills
Languages
Accomplishments
References
Timeline
Generic
SANU SURKHETI

SANU SURKHETI

DUABI,NEPAL

Summary

Housekeeping professional with proven expertise in maintaining cleanliness and operational efficiency. Proficient in time management, brand standard compliance, and deep cleaning techniques. Experienced in addressing guest inquiries, managing lost property, and reporting maintenance needs. Knowledgeable in cleaning products and bed-making methods, committed to enhancing guest satisfaction through attention to detail and problem-solving skills.

Overview

9
9
years of professional experience

Work history

Guest room attendant

HYATT PLACE DUBAI WASL DISTRICT
DUBAI, UNITED ARAB EMIRATES
12.2024 - Current
  • Ensured fresh linen availability through efficient management of laundry duties.
  • Strictly adhered to safety regulations for cleaning supplies, prioritizing personal and guest safety.
  • Upheld company's privacy policies, respecting confidentiality of guests' information.
  • Aligned services according to individual guest preferences, creating personalized experience.
  • Responded quickly to guest requests, leading to high rate of satisfaction.
  • Replenished room amenities for guest convenience.
  • Handled complaints professionally and swiftly; improved overall guest experience.
  • Maintained cleanliness standards for enhanced guest experience.
  • Ensured guest satisfaction by providing exceptional room service.
  • Greeted guests warmly to foster welcoming atmosphere.
  • Followed hygiene protocols diligently while cleaning rooms and bathrooms, promoting health standards.
  • Provided knowledgeable information about local attractions to enrich guests' stay.
  • Greeted guests warmly to make them feel welcome.
  • Conducted thorough room inspections for maintaining quality standards.

Guest room attendant

HYATT PLACE DUBAI BANIYAS SQUARE
DUBAI, UNITED ARAB EMIRATES
10.2016 - 12.2024
  • Coordinated with housekeeping staff for efficient workflow management.
  • Conducted thorough room inspections for maintaining quality standards.
  • Restocked minibar items regularly, avoiding any inconvenience to guests.
  • Maintained cleanliness standards for enhanced guest experience.
  • Handled complaints professionally and swiftly; improved overall guest experience.
  • Prepared rooms efficiently, resulting in smooth check-ins.
  • Greeted guests warmly to make them feel welcome.
  • Upheld company's privacy policies, respecting confidentiality of guests' information.
  • Provided knowledgeable information about local attractions to enrich guests' stay.
  • Promoted hotel facilities to increase customer engagement.
  • Reported maintenance issues promptly, ensuring quick resolution.

Skills

  • Time efficiency
  • Adherence to brand standards
  • Bathroom deep clean
  • Dealing with lost property
  • Housekeeping expertise
  • Knowledge of cleaning products
  • Handling guest queries
  • Reporting maintenance issues
  • Bed making techniques

Languages

English
Intermediate

Accomplishments

EMPLOYEE OF THE MULTIPLE TIMES AND GOT REWARDED

References

References available upon request.

Timeline

Guest room attendant

HYATT PLACE DUBAI WASL DISTRICT
12.2024 - Current

Guest room attendant

HYATT PLACE DUBAI BANIYAS SQUARE
10.2016 - 12.2024

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SANU SURKHETI