Sanu Idicula Varghese

Manager - Claims Handler - Group Insurance Risk

NMC Group

Abu Dhabi, United Arab Emirates

02.2025 - Current

Improved claim processing efficiency by implementing streamlined workflow strategies.
Developed team skills, resulting in a more productive work environment.
Handled high volume of claims to ensure timely settlements.
Negotiated favourable settlements for policyholders in contentious cases.
Processed outstanding claims to reduce backlog and improve efficiency.
Achieved efficient claim processing with meticulous attention to detail.
Ensured customer satisfaction by promptly resolving claims disputes.
Implemented robust systems for tracking progress of ongoing claims, improving overall efficiency of the department.
Conducted thorough investigations into suspicious or fraudulent claims.
Handled sensitive client information, maintaining confidentiality at all times.
Kept up-to-date on current market trends, contributing to sound decision-making processes in the company's interest.
Managed complex insurance claims for successful resolution.
Resolved numerous claim disputes, promoting a fair outcome for all parties involved.
Collaborated closely with underwriters to ensure accurate risk assessment on new policies.
Fostered positive relationships with clients through excellent communication skills.
Adhered strictly to industry regulations during every stage of claim processing.
Maintained high levels of accuracy whilst reviewing and validating claims documentation.
Liaised with legal teams for effective claim settlement.
Handled all claims and communications within established service level agreements.
Determined insurance cover level and relevance for accurate claim assessments.
Escalated critical claims or complex situations to supervisor for review.
Recorded detailed, accurate claim particulars for reliable case notes.
Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
Maintained detailed administration and office procedures to improve accuracy and efficiency.
Gathered, recorded, and distributed complete documentary evidence.
Achieved positive claim outcomes through careful case management.
Responded to telephone enquiries from clients, vendors and members of public.
Evaluated claims data and market trends for improved customer understanding.
Handled sensitive information discreetly maintaining client confidentiality at all times.
Coordinated with legal teams for accurate interpretation of policy terms.
Managed complex insurance claims for efficient resolution and customer satisfaction.
Obtained clear photographic evidence to support customer claims.
Documented details about property construction methods and materials to facilitate accurate assessments.
Streamlined communication channels, enhanced internal information flow.

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