Summary
Overview
Work history
Education
Skills
Websites
Custom
Timeline
Generic
SAPANA PANDAY

SAPANA PANDAY

DUBAI

Summary

  • Excellent customer relation with blue chip corporate client. Sound knowledge of reservation, ticketing, visa procedure and travel insurance. IATA and MBA qualified international travel & Tourism Professional.
  • Strong written and verbal communication skills along with team player capabilities and leadership qualities.
  • Airlines & Travel agency management skills.
  • Professionally qualified Cabin Crew skills.
  • Post Graduate in Management with specialization in Sales & Marketing.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

Retail Sales Officer

Nepal Airlines
DUBAI
08.2024 - 03.2025
  • Broadened my knowledge on how the marketing and sales structure of the
    tourism industry works
    •
    Learnt how to close sales by keeping the customer engaged and giving
    feedback on time
    •
    This also improved my time management and enabled me to work under
    pressure

Ticketing and Reservation Consultant

Time Holidays LLC
AJMAN
03.2021 - 07.2024
  • Dealing with different kind of clients on a daily basis allowed me to think out
    of the box
    •
    Handling basic accounts, following up on payment collections has taught me to be firm and humble at the same time, as both are equally important in order to maintain good relationship with the client.

Travel Consultant - Corporate, Ticketing & Reservation

Gorkha Travels Pvt. Ltd.
KATHMANDU
02.2018 - 01.2021
  • Supervising and supporting the team with the aim of achieving optimal
    passenger satisfaction and consistent service levels
    •
    Resolved difficult issues/problems pertaining to travel on daily basis whilst
    trying to ensure no additional costs are met to both the company and client

    • Act as the point of escalation for any queries
    Ensure appropriate processes are followed in relation to handling of money,
    refunds etc

    Keep the department updated with relevant changes in the industry and airline products and services

    • Sell travel packages
    Plan travel itineraries, applying knowledge of travel route and destination
    sites.

Education

Master of Business Administration - Marketing Management

SURESH GYAN VIHAR UNIVERSITY
07.2021 - 08.2023

Bachelor of Arts - SOCIAL WORK & MASS COMMUNICATION

BRITISH COUNSIL

ADVANCE LEVEL ENGLISH LANGUAGE COURSE -

BRITISH COUNCIL
12.2018 - 01.2019

IATA COURSE - undefined

ZENITH INSTITUTE

GLOBAL DISTRIBUTION SYSTEM - AMADEUS, GALILEO & SABRE

TRAVEL TALENTS SCHOOL

CABIN CREW - undefined

FLYTECH INTERNATIONAL AIRHOSTESS ACADEMY

Skills

  • Excellent customer relation with blue chip corporate clients
  • Sound knowledge of reservation, ticketing, visa procedure and travel insurance
  • IATA and MBA qualified international travel & tourism professional
  • Strong written and verbal communication skills
  • Team player capabilities and leadership qualities
  • Airlines & travel agency management skills
  • Professionally qualified cabin crew skills
  • Post Graduate in Management with specialization in Sales & Marketing

Custom

Reference available on request

Timeline

Retail Sales Officer

Nepal Airlines
08.2024 - 03.2025

Master of Business Administration - Marketing Management

SURESH GYAN VIHAR UNIVERSITY
07.2021 - 08.2023

Ticketing and Reservation Consultant

Time Holidays LLC
03.2021 - 07.2024

ADVANCE LEVEL ENGLISH LANGUAGE COURSE -

BRITISH COUNCIL
12.2018 - 01.2019

Travel Consultant - Corporate, Ticketing & Reservation

Gorkha Travels Pvt. Ltd.
02.2018 - 01.2021

Bachelor of Arts - SOCIAL WORK & MASS COMMUNICATION

BRITISH COUNSIL

IATA COURSE - undefined

ZENITH INSTITUTE

GLOBAL DISTRIBUTION SYSTEM - AMADEUS, GALILEO & SABRE

TRAVEL TALENTS SCHOOL

CABIN CREW - undefined

FLYTECH INTERNATIONAL AIRHOSTESS ACADEMY

Similar Profiles

Create profile
SAPANA PANDAY