Saqib Samuel
Dubai
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental - Al Futtaim
09.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Landlord Relations Agent
Property Shop Investment
02.2023 - 05.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Retail Sales Advisor & Store Incharge
Axiom Telecom
02.2014 - 05.2022
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Consistently met or exceeded sales quotas by actively engaging with customers on the sales floor.
Sales Executive
Sharaf DG
12.2011 - 12.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Science - Computer Application
Singhania University
India08.2022
Skills
- Excellent Communication Skills
- Sales
- Retail Team Leadership and Coaching
- Upselling
- Key Performance Indicators
- Teamwork
- Microsoft Office
- POS
- Sales and Negotiation
- Merchandising
- Problem Solving
- Time Management
- CRM Software
- Brand Ambassadorship
- Multitasking
- Inventory Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relationship management (CRM)
- Coordination
Languages
English (Professional)
Urdu (Native)
Punjabi (Native)
Arabic (Conversational)
Drivers license
UAE, Light Vehicle - Manual and Automatic
Certificatesandtrainings
- Level 2 Fire Warden Training
- Google IT Support Certificate
- Windows 10: Administration
Timeline
Customer Service Representative
Hertz Car Rental - Al Futtaim
09.2023 - 12.2024
Landlord Relations Agent
Property Shop Investment
02.2023 - 05.2023
Retail Sales Advisor & Store Incharge
Axiom Telecom
02.2014 - 05.2022
Sales Executive
Sharaf DG
12.2011 - 12.2013
Bachelor of Science - Computer Application
Singhania University
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