Saqlain Ajmal

Dubai

Summary

Meticulous and performance-driven professional with a robust background in operations management, debt recovery, and customer relationship management within fast-paced environments. Expertise in streamlining processes, leading cross-functional teams, and enhancing operational efficiency to drive revenue growth while consistently exceeding performance targets. Strategic thinker adept at navigating complex challenges and ensuring strict adherence to compliance and quality standards. Proven ability to manage customer interactions effectively, utilizing strong communication and empathy to build lasting relationships, maintain high customer satisfaction, and foster loyalty.

Overview

years of professional experience

Languages

Work History

Debt Collection Associate

Derby Debt Collection

01.2024 - Current

Execute strategic recovery processes for a premier client portfolio (Du telecom), consistently meeting and exceeding collection targets.
Utilize advanced negotiation and conflict-resolution techniques to secure payments while professionally managing debtor relationships and preserving brand integrity.
Ensure unwavering compliance with all regulatory frameworks and internal service protocols throughout the collection lifecycle.

Customer Support Executive

Ibex.pk

09.2022 - 10.2023

Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Listened to customers' questions and concerns to provide answers or responses.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
Elevated customer service standards by introducing new training programs for front-line staff.

Customer Support Specialist

Mindbridge.PK (BPO)

04.2020 - 07.2022

Delivered exceptional frontline customer service, resolving complex inquiries and issues in accordance with established SOPs.
Fostered strong customer relationships, contributing to increased retention rates and reinforcing the company’s market reputation.
Consistently achieved high performance ratings based on customer satisfaction scores and efficiency metrics.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Education

Diploma - MS Office Applications

Punjab Computer College

01.2018

Intermediate - Commerce

Punjab College

01.2016

Matriculation - undefined

Sanwyk Grammar School

01.2014

Skills

Operations & Warehouse Management: Inventory Control Vendor Relations Logistics & Distribution Process Optimization WMSRevenue Recovery & Client Services: Debt Collection Strategies Customer Negotiation Dispute Resolution CRM Systems ComplianceLeadership & Business Management: Team Leadership & Training Performance Monitoring SOP Development & Implementation KPI ReportingTechnical Proficiencies: MS Office Suite Data Analysis Quality Assurance Future Planning

Interests

Technology Trends, Networking, Strategic Gaming

Timeline