SAQLAIN HAIDER

• Ensure that the branch operates in line with opening and closing hours and in line with regulator guidance.
• Dealing with corporate transaction.
• Handling customers complain.
• Dealing with cash in transit.
• Monitored operations to keep processes aligned with targets and matching forecasts.
• Identify and report any suspicious customer activities to the relevant departments.
• Assisted auditors in identifying information necessary to complete audit activities

Current Core DUTIES & RESPONSIBILITIES

• Process successful transactions for Money Exchange, Remittance Western Union, Instant Cash, Instant Draft & Value-Added Product
• Ensure all duties are carried out in accordance with the stipulated business and Anti- Money Laundering policies and procedures.
• Drive revenue through delivering service excellence, cross-selling, and identifying growth leads.
• Prepare cash bundles for deployment to Wholesale and other Stores via Trans guard, ensuring the cash held in-store is within the assigned limits.
• Undertake end of day processing, including the sorting of applications to enable the end of day reconciliation.
• Maintain receipts for financial transactions including customer signatures, identifying, and reporting any compliance breaches.
• Accept and physically keep a tally of cash amounts.
• Undertake KYC as detailed by the UAE Central Bank and Company
• Prepare end of day reports, ensuring currency reconcile against daily stock reports.
• Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers
• Extend superior customer service by attending to customer queries, complaints, amendments, and cancellations as per procedures.
• Be aware within the team and wider organization of the employee responsibility in working in a risk-free and compliant manner

• Balancing all money transactions and paperwork
• Following bank procedures when performing transactions
• Processing customer deposits, withdrawals, and payments
• Opening new customer accounts
• Prepare cashiers cheque, and personal money orders, issue travelers cheque exchange foreign currencies.
• Process foreign transactions and make payments cash over counter , cash express, western union, express money.
• Transferring cash from one bank account to another
• Experience in handling a daily volume of over 200 transactions.
• Perform daily opening and closing procedures within the banking procedure.
• Maintained cash availability and accounting of Automated Teller Machine (ATM) daily.
• Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
• Assisted auditors in identifying information necessary to complete audit activities.