Sara Abdelaziz
Abu Dhabi,United Arab Emirates
Summary
Dynamic and results-driven Membership Executive with over 6 years of experience in marina management and member services. Proven track record in developing membership programs, enhancing member engagement, and driving revenue growth. Exceptional interpersonal and communication skills with a passion for fostering strong relationships within the boating community. Adept at leveraging digital tools to streamline operations and improve member experience.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Administrative executive
ALDAR Marinas LLC
Abu Dhabi, Abu Dhabi
05.2019 - Current
- Developed and implemented strategic membership programs that increased membership retention by 95% over 5 years.
- Managing overall 703 berths located in 5 marinas.
- Managing Membership, sales, and services for the first dry stack in the UAE including 121 berths
- Arranging additional services and benefits to be provided to our Marina members by meeting 3rd parties, suppliers, and different agencies within my trusted contacts and signing MOUs with them whenever suitable
- Presenting and discussing with the company's senior management any possible plans, future development, and operational plans that would lead to achieving company goals, targets, and a high level of service.
- following up on implementing any approved plans and development projects.
- Carrying out members events, awareness, and sustainability initiatives, enhancing community engagement and member satisfaction.
- Monitoring Occupancy levels and working constantly to maximize the Marina occupancy and promote the Marina, being creative and coming up with new ways to reach the targeted level of occupancy and services.
- Maximize financial savings and promote revenue generation through correct marina management on an operational level.
- Preparing monthly marina revenue .
- Handling staff payroll ( Attendance sheet and raising leave forms to the civil soft system)
- Keep a full sting network of clients, members, and suppliers within the industry. Ensure relationships are built and trust with all marinas member
- Ensure all Marina members and commercial operators are following the marina rules and regulations and monitor and action any violation of the mooring terms and conditions.
- Assisting the initial recruitment process for the Admin Team by interviewing candidates evaluating their knowledge and experience in the marina and admin field and sharing the interview feedback with the HR team.
- Collaborated with marketing team to launch targeted campaigns, resulting in a 20% increase in new member sign-ups.
- Established and maintained relationships with key stakeholders, including local businesses and boating associations, to drive partnership opportunities.
- Managed membership database, ensuring accurate records and efficient communication with members.
- Analyzed membership data to identify trends and opportunities for improvement in service offerings.
- Delivered outstanding service to members and guests, ensuring a welcoming and enjoyable marina experience.
- Processed membership applications, renewals, and payments with accuracy and efficiency.
Administration accountant
Art Marine LLC
Abu Dhabi, Abu Dhabi
05.2018 - 05.2019
- Provide comprehensive administrative support to the management team, including scheduling meetings, managing correspondence, and maintaining organized files.
- Assist with member inquiries and support, ensuring a welcoming and responsive environment for guests and members.
- Utilize Pacsoft to manage member information and communication.
- Served as the first point of contact for visitors, providing exceptional customer service and information about marina services.
- Managed phone calls and emails, directing inquiries to appropriate departments promptly.
- Manage daily accounting operations, including accounts payable and receivable, ensuring timely and accurate processing of invoices and payments.
- Conduct monthly bank reconciliations, ensuring accuracy of all financial transactions.
- Collaborate with the management team to streamline financial processes and improve overall operational efficiency.
- Assist in the prepartiong of the Payroll
- Petty cash reconciliation and custodian
- Preparing Month-end reports, end of the year, and as requested by management, including verification of documents for auditing purposes.
- Prepare quotations for the Marina by liaising with the Marine Mechanic and Marina ops
Education
Bachelor of Business Administration - Accounting
Al Ain City, Abu Dhabi 02.2013 - 05.2018
Skills
- Membership Development
- Customer Relationship Management
- Marketing & Promotion
- Event Planning & Management
- Conflict Resolution
- Budget Management
- Data Analysis & Reporting
- Team Leadership & Training
- Excellent Communication Skills
- Trustworthy individual with strong ethics and integrity
- Ability to work independently and as part of a team
- Exceptional attention to detail with proven interpersonal skills
- Well-versed in working under pressure
Languages
English
Advanced
Arabic
Native
Affiliations
- Networking
- Photography
- Water Sports
Accomplishments
Abu Dhabi Maritime Award - Best Marina Practice
Certification
First Aid and Firefighting Certificate
Intermediate Marina Manger Certificate issued by British Marine
References
References available upon request.
Timeline
Administrative executive
ALDAR Marinas LLC
05.2019 - Current
Administration accountant
Art Marine LLC
05.2018 - 05.2019
Bachelor of Business Administration - Accounting
02.2013 - 05.2018
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