Sara AbdulLatif
Ajman
Summary
Customer-focused Receptionist and Call Center Agent with strong communication skills and experience handling front-desk operations, inbound and outbound calls, and customer inquiries. Known for providing excellent service, managing appointments, resolving issues efficiently, and maintaining a professional and welcoming environment.
Overview
2
2
years of professional experience
Work history
Intern
Ajman Municipality
Ajman
08.2024 - 09.2024
- Organized and managed company files and contracts ensuring proper documentation and easy access.
- Assisted in planting and supporting plants at the nursery ensuring healthy growth and proper care.
- Communicated with clients answering inquiries and providing information about services
Receptionist
Building Co Best
Sharjah
05.2025 - Current
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Maintained accurate and up-to-date records for smooth handovers.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
Education
Agriculture
Ajman Secondary School
AjmanSkills
- Organizational skills: efficient in organizing documents and maintaining orderly files and records
- Customer service: strong ability to communicate with clients address inquiries and provide helpful information plant care and nursery Management experience in planting maintaining and caring for plants in a nursery setting
- Communication skills: capable of effectively responding to client's questions and collaborating with team members attention to detail able to ensure accuracy in managing files and Performing tasks
- Time management: skilled in managing multiple tasks and meeting deadlines efficiently
- Microsoft Office
Hobbies
Collecting cups and seashells, Gardening, Reading, Volunteering
Languages
Arabic
Native
English
Advanced
Urdu
Upper intermediate
Timeline
Receptionist
Building Co Best
05.2025 - Current
Intern
Ajman Municipality
08.2024 - 09.2024
Agriculture
Ajman Secondary School