SARA ABU ISSA
Abu Dhabi
Summary
A pro-active, confident and articulate Environmental Health & Safety graduate of a top-tier university with experience in engineering & administrative works. Constantly looking for new challenges, to test my existing knowledge and continuing to evolve within an organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
CASE MANAGER
REEM HOSPITAL
04.2023 - Current
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Handle case assignments, draft service plans, review case progress and determine case closure
- Help clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Arrange abeyances with social services, health and governmental agencies
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record cases information, complete accurately all necessary forms and produce statistical reports
- Promote quality and cost-effective interventions and outcomes
- Assess and address motivational and psychosocial issues
- Adhere to professional standards as outlined by protocols, rules and regulations.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
ADMISSION COORDINATOR
SPECIALIZED REHABILITATION HOSPITAL – CAPITAL HEALTH
04.2019 - 03.2023
- Worked as admission coordinator for Business Development team by keeping track of admissions, discharges, acute-outs, and keeping track of business development managers daily activities, reports, KPIs, and ensured they maintain their visits count
- Ensure proper communication between SRH internal stakeholders across all admission processes within the business development team
- Prepare daily reports to concerned stakeholders
- Prepare regular reports about approvals, rejections, referrals, & admissions with mentioning all required details
- Prepare monthly data analysis
- Coordinate daily morning meeting with all IDT members
- Coordinate weekly and monthly Executive meetings
- Act as the focal point of contact among Executives, employees, clients, and other external partners
- Manage Executives calendars and set up meetings
- Oversee the performance of other clerical staff
- Act as an office manager by keeping up with office supply inventory
- Format information for internal and external communications – memos – emails- presentations-reports-etc
- Take minutes during meetings
- Receive & coordinate patients referred from IPC
- Follow up with the entire internal stakeholders & interdisciplinary team to ensure right implementation on the whole admission process & ensure they abide to the agreed KPIs & timelines
- Ensure to abide to all SRH quality guidelines to fit with JAWDA criteria.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
Education
BACHELORS DEGREE OF SCIENCE IN ENVIRONMENT, HEALTH & SAFETY -
ABUDHABI UNIVERSITY
Abu Dhabi, United Arab Emirates12.2015
Skills
- Organization and Multitasking
- Relationship Building
- Decision-Making
- Conflict Resolution
Certification
- 2017-01-01, OSHAD
- 2016-01-01, IOSH MANAGING SAFELY
- 2016-01-01, NEBOSH IGC 1, 2, 3 CERTIFICATE
- 2016-01-01, MEDIC FIRST AID
Languages
ARABIC
ENGLISH
Additional Information
Date of Birth: 18 Oct. 1993
Timeline
CASE MANAGER
REEM HOSPITAL
04.2023 - Current
ADMISSION COORDINATOR
SPECIALIZED REHABILITATION HOSPITAL – CAPITAL HEALTH
04.2019 - 03.2023
BACHELORS DEGREE OF SCIENCE IN ENVIRONMENT, HEALTH & SAFETY -
ABUDHABI UNIVERSITY