Sara Almohammad
Customer Service
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Zeya
UAE
2023.09 - Current
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service
Star Cares
UAE
2022.08 - 2023.07
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Updated customer service database with new information, address changes and contact details.
Call Center Representative
Royal Clinic
UAE
2021.08 - 2022.05
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
Customer Service Officer
Ematel
Syria
2018.06 - 2019.09
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Education
Good - Education Class Teacher
Al Baath University
Al Baath University 2012.09 - 2016.08
Good - Diploma in Education
Albaath University
Syria 2017.07 - 2018.09
Skills
Computer skills
Service standard compliance
Timeline
Customer Service Associate
Zeya
2023.09 - Current
Customer Service
Star Cares
2022.08 - 2023.07
Call Center Representative
Royal Clinic
2021.08 - 2022.05
Customer Service Officer
Ematel
2018.06 - 2019.09
Good - Diploma in Education
Albaath University
2017.07 - 2018.09
Good - Education Class Teacher
Al Baath University
2012.09 - 2016.08