Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sara Almohammad

Sara Almohammad

Customer Service
Dubai

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Associate

Zeya
UAE
09.2023 - Current
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service

Star Cares
UAE
08.2022 - 07.2023
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Updated customer service database with new information, address changes and contact details.

Call Center Representative

Royal Clinic
UAE
08.2021 - 05.2022
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.

Customer Service Officer

Ematel
Syria
06.2018 - 09.2019
  • Communicated with clients regarding account services, statements, and balances.
  • Completed data entry to record call notes, suggestions and questions.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.

Education

Good - Education Class Teacher

Al Baath University
Al Baath University
09.2012 - 08.2016

Good - Diploma in Education

Albaath University
Syria
07.2017 - 09.2018

Skills

Computer skills

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Timeline

Customer Service Associate

Zeya
09.2023 - Current

Customer Service

Star Cares
08.2022 - 07.2023

Call Center Representative

Royal Clinic
08.2021 - 05.2022

Customer Service Officer

Ematel
06.2018 - 09.2019

Good - Diploma in Education

Albaath University
07.2017 - 09.2018

Good - Education Class Teacher

Al Baath University
09.2012 - 08.2016

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Sara AlmohammadCustomer Service