Sara Hailemeskel GEMETCHU
Dubai,United Arab Emirates
Summary
Skilled professional with expertise in team work, organisation, and time management. Demonstrates creativity and adaptability, with a solution-oriented approach to problem-solving. Proficient in computer skills and MS Office Suite, with a keen attention to detail and decision-making abilities. Fluent in English, French, and Amharic. Committed to continuous learning and professional development.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
Work history
Airport customer service agent
Emirales Airlines
Dubai, UAE
2024.04 - Current
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Directed passengers towards customs, immigration as per requirement, expediting travel process.
- Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
- Verified customer passports and documentation to travel.
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
Customer Sales and Service Agent
Emirates Airlines
Dubai, UAE
2022.07 - 2023.04
- Assisting customer from all over the world on their traveling experience and planning, English and French speaking market
- Issuing amending and advising on ticketing and assisting any general queries concerning Emirates Airlines and its services.
- Provided comprehensive product information to customers for informed decision-making.
Assistant of Sales Director
CANAL+ Ethiopia
Addis Ababa
2020.11 - 2022.06
- Assisting the Sales Director on all the needed tasks on the daily basis, and working along with employees and stakeholders of the company, such as Distributors, Point of Sales and Subscribers of Canal+
- Weekly sales report preparation and minutes for meeting done by the Sales and Marketing team.
- Follow up on the sales achievement of each team all over the country and organizing incentives for all the sales team.
- Contacting potential distributors for the product and services of Canal+, adding their information on 'MyNetwork', and giving them training and access to the application 'MyPOS' they will be using to register the new customer and follow up on existing ones
- Organization events, staff training and distributors training
- Coordinating with the Headquarter team to report sales achievement and targets to be set for each month.
- Made travel arrangements, ensuring optimal time management.
- Coordinated team meetings to enhance communication and productivity.
Marketing & Quality Assurance
Segon-Marill International Movers PLC
Addis Ababa, Ethiopia
2019.08 - 2020.12
- Organizing events and promotional tools for existing and potential customers, advertising the social media platform, participating in local exhibitions and embassy events
- Assisting on the quality assurance for each department for the ISO certification of the company by preparing, organizing and monitoring each departments documents and procedures
- Following up and reporting customer survey and setting targets to enhance customers satisfaction
- Reporting to Interdepartmental management meetings and participating in Management meetings on a weekly basis
French Teacher
Sandford International School
Addis Ababa, Ethiopia
2019.01 - 2019.06
- Basic French teaching for kids from ages 6 to 11
- Established positive, productive classroom environments for maximised student engagement.
Sales & Administrative Assistant
Iberchem SA
Addis Ababa, Ethiopia
2016.12 - 2018.12
- Assisting the Sales Managers on sales and administrative tasks for the East African Market
- Handle customers project: enter in SAP all the needed new or existing fragrances, follow up the project from creation to sample making and shipment. Initiate customer's order and follow up on the payment and shipment and reception of containers
- Coordinate with HQ based teams: perfumers, laboratory experts, sales representatives, warehouse and logistics teams , through email, chat, calls and SAP
- Administrative assistance of the local office: office supplies, deliveries of samples, logistics and travel arrangement for locals sales,
- Supported accurate record-keeping with proficient data entry skills.
- Kept adequate office supplies on hand to support staff and business requirements.
Customer Services & delivery
Chronodrive
Bordeaux, France
2014.11 - 2015.12
- Part-time job in preparing customers orders and delivery on-site
- Follow up on customer satisfaction and complaints
Amharic - French translator
MANA association
Bordeaux
2015.01 - 2015.04
- Amharic/French translator for Ethiopian and Eritrean refugees leaving in France
- Assisting them regarding medical treatments and lawyer appointment
Education
European Technical Diploma - International Business
CNED online courses
Paris, France 2016.09 - 2022.06
Diploma - English C1 level
University of Bordeaux Montaigne
2014.05 - 2014.06
Highschool Diploma of French Baccalaureate - STG - Specialized in Communication and HR Management
Lycee Franco-Ethiopien Guebre Mariam
Addis Ababa, EthiopiaCompleted 1st and 2nd years of Economics and Management, and withdrawal
Bordeaux IV
Bordeaux, France 2011.09 - 2015.06
Completed 1st year of LEA English Spanish
Bordeaux Montaigne
Bordeaux, France 2015.09 - 2016.06
Skills
- Team Work
- Organization
- Time Management
- Creativity
- Computer skills
- Adaptibility
- Solution oriented
- Attention to details
- Decision making
- Willingness to learn
- MS Office Suite
Languages
Amharic
Native
French
Fluent
English
Fluent
Spanish
Beginner
Affiliations
- Travel and Discover the world
- Hiking and Walking
- Swimming
- Movies
- Singing
- Volley ball
IT Skills
- SAP and CRM
- MS Office (Excel, Word, PowerPoint)
- Outlook
- Adobe Photoshop
Timeline
Airport customer service agent
Emirales Airlines
2024.04 - Current
Customer Sales and Service Agent
Emirates Airlines
2022.07 - 2023.04
Assistant of Sales Director
CANAL+ Ethiopia
2020.11 - 2022.06
Marketing & Quality Assurance
Segon-Marill International Movers PLC
2019.08 - 2020.12
French Teacher
Sandford International School
2019.01 - 2019.06
Sales & Administrative Assistant
Iberchem SA
2016.12 - 2018.12
European Technical Diploma - International Business
CNED online courses
2016.09 - 2022.06
Completed 1st year of LEA English Spanish
Bordeaux Montaigne
2015.09 - 2016.06
Amharic - French translator
MANA association
2015.01 - 2015.04
Customer Services & delivery
Chronodrive
2014.11 - 2015.12
Diploma - English C1 level
University of Bordeaux Montaigne
2014.05 - 2014.06
Completed 1st and 2nd years of Economics and Management, and withdrawal
Bordeaux IV
2011.09 - 2015.06
Highschool Diploma of French Baccalaureate - STG - Specialized in Communication and HR Management
Lycee Franco-Ethiopien Guebre Mariam