SARA JACOB
Dubai,United Arab Emirates
Summary
A result oriented career professional, having developed a high standard of organizational, administration and Customer service skills through my work history, Exceptional communicator with strong problem solving skills. Through my job experience, personal skills and educational qualifications. I have sought to be an effective contributor to my employers.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Safety Support Co-ordinator
Emirates Airlines
08.2024 - Current
- Provide administrative support across teams.
- Develop and maintain compliance-related documents and records.
- Gather and compile data for safety investigations.
- Ensure reports align with internal and external safety standards.
- Track safety recommendations and follow-up actions.
- Monitor and update safety performance metrics and risk assessments.
- Support safety debriefs and coordinate with management.
- Prepare verified data for safety analysis and reporting.
- Ensure Go-Team readiness (training, equipment, documentation).
- Coordinate logistics for safety events and training.
- Manage safety materials procurement and distribution.
- Maintain and distribute safety publications.
- Monitor industry updates and best practices.
- Share critical safety info with relevant stakeholders.
- Conduct safety research and special projects.
Customer Case Coordinator
Dnata
01.2020 - 08.2024
Senior Marhaba Service Agent
Dnata
01.2008 - 11.2020
Administration Coordinator
Emirates Airlines Skywards
01.2005 - 01.2007
Education
Master's in Business Administration -
Manipal University
01.2008 - 04.2010
Bachelors in Commerce - undefined
Calicut University
01.2005 - 04.2008
Skills
- Customer Relationship Management
- Communication and Presentations
- Staff development and Training
- Problem Solving
- Competitive analysis and detail oriented
- MS-OFFICE applications – (Word, Excel, PowerPoint, Outlook)
- Knowledge of Internet and Email operations
LANGUAGE
ENGLISH
Proficient (C2)
HINDI
Fluent
MALAYALAM
Beginner
Timeline
Safety Support Co-ordinator
Emirates Airlines
08.2024 - Current
Customer Case Coordinator
Dnata
01.2020 - 08.2024
Senior Marhaba Service Agent
Dnata
01.2008 - 11.2020
Master's in Business Administration -
Manipal University
01.2008 - 04.2010
Administration Coordinator
Emirates Airlines Skywards
01.2005 - 01.2007
Bachelors in Commerce - undefined
Calicut University
01.2005 - 04.2008
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