sara laroussi

outsourcing Al Madina/Sindus

between July 2018 -Feb 2024

•Support inbound/outbound calls during high-volume periods

• Handle escalations and customer complaints

• Keep management informed of risks and challenges

• Coordinated patient care schedules to ensure timely appointments and services.
• Facilitated communication between departments to enhance operational efficiency.

• Train, coach, and support team members to improve productivity and performance

• Managed patients' inquiries and requests promptly to ensure a seamless and positive customer experience throughout their visit.
• Resolved conflicts and complaints with professionalism, maintaining patients' satisfaction and upholding company standards.
• Coordinated with internal departments to facilitate timely service delivery and improve operational efficiency.
• Collected and communicated guest feedback to inform service improvements and elevate quality standards.
• Abu Dhabi, UAE

• Greeted and assisted guests to ensure a welcoming atmosphere and prompt resolution of inquiries, enhancing overall customer satisfaction.
• Managed guest check-in and check-out processes efficiently to maintain smooth operational flow and minimize wait times.
• Handled guest complaints diplomatically, achieving effective conflict resolution and preserving positive guest relationships.
• Maintained accurate guest records and billing information to support seamless transactions and financial accountability.

Abu Dhabi, UAE

• Managed patient inquiries and facilitated seamless communication between patients and medical staff, ensuring an enhanced patient experience and efficient service delivery at Ahalia Hospital Mussafah
• Handled patients' inquiries and requests promptly, ensuring accurate information delivery and enhancing overall customer satisfaction.
• Coordinated with internal departments to resolve patients' issues efficiently, improving response times and service reliability.

Abu Dhabi, UAE