Sara Mohamed Gamal Husseny
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Quality Assurance Validation Head
Medical Union Pharmaceuticals
Ismailia
02.2018 - 09.2024
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Work with cross-functional teams to achieve goals.
- Collaborate closely with team members to achieve project objectives and meet deadlines.
- Maintain updated knowledge through continuing education and advanced training.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Supervise and assure implementation of all validation activities in the whole plant (Process & cleaning validation as well as Hold time studies).
- Revise and approve all related Standard Operating Procedures.
- Utilize various software and tools to streamline processes and optimize performance.
- Achieve cost-savings by developing functional solutions to problems.
- Manage time effectively to ensure tasks were completed on schedule and deadlines were met.
Human Resources Generalist
Medical Union Pharmaceuticals
Ismailia
11.2014 - 01.2018
- Conduct new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Develop and maintain job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Assist with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, career fairs at local colleges and universities.
- Create and modify job descriptions within all departments.
- Ensuring a continuous supply of talented candidates through effective and timely recruitment.
- Organize company events such as team building exercises or holiday parties to foster a positive work environment.
- Facilitate conflict resolution between employees through mediation sessions or counseling services.
- Analyze organizational structure to determine staffing needs based on workload requirements.
- Assist customer service with inbound and outbound calls regarding human resources inquiries.
- Work closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
Quality Control Supervisor
Medical Union Pharmaceuticals
Dubai
11.2010 - 10.2014
- Confirm proper implementation of quality standards and methods for inspection, testing and evaluation of finish & bulk products.
- Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards.
- Scheduled priorities, equipment, workstations and staff members to meet goals on time.
- Participated in internal audits as well as third-party vendor audits.
- Trained new employees on proper use of inspection tools and techniques.
- Analyzed test data to determine conformance to specifications.
Nutrition Specialist
Regime &Body Care Center-Kuwait
Kuwait
06.2008 - 08.2010
- Develop and implement nutrition education programs.
- Conduct nutritional assessments of clients to determine their dietary needs.
- Provide counseling for individuals with chronic health conditions such as diabetes, heart disease, obesity.
- Educate clients about healthy eating habits and lifestyle choices.
- Guiding patients toward making informed choices about suitable nutrition products that align with their health needs.
Education
MBA -
RB College UK
Cairo, Egypt02-2024
High School Diploma -
American University in Cairo
Cairo, Egypt10-2022
Bachelor of Science - Pharmacy
Suez Canal University
Ismailia, Egypt09-2006
Skills
- Teamwork and Collaboration
- Microsoft Office
- Multitasking Abilities
- Team building
- Problem-Solving
- Supervision and leadership
- Flexible and Adaptable
- Troubleshooting
- Organization and Time Management
- Time Management
- Friendly, Positive Attitude
Affiliations
- Fashion.
- Running.
- Music.
Timeline
Quality Assurance Validation Head
Medical Union Pharmaceuticals
02.2018 - 09.2024
Human Resources Generalist
Medical Union Pharmaceuticals
11.2014 - 01.2018
Quality Control Supervisor
Medical Union Pharmaceuticals
11.2010 - 10.2014
Nutrition Specialist
Regime &Body Care Center-Kuwait
06.2008 - 08.2010
MBA -
RB College UK
High School Diploma -
American University in Cairo
Bachelor of Science - Pharmacy
Suez Canal University
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