Sara Mohsen

• Facilitate communication between clients and internal departments to address customer inquiries and service requirements effectively
• Manage and monitor shipment schedules to ensure timely delivery and customer satisfaction
• Coordinate with stakeholders to resolve shipment delays, issues, and customers disputes and provide timely updates to clients
• Ensure compliance with shipping regulations and company policies while handling import and export processes
• Support the implementation of customer-focused strategies to strengthen client relationships
• Prepared Bills of Lading (BL) based on customer requests, ensuring accuracy and compliance with shipping requirements
• Address delays in the submission of shipping instructions and payments, coordinating with clients to facilitate smooth documentation processes and resolution of outstanding balances
• Managed customer experience survey feedback, analyzing results to identify areas for improvement and enhance service quality
• Generates systematic reports to monitor Key Performance Indicators (KPIs), providing actionable insights for performance optimization

Oversaw the routing of shipments via air, sea, and road, ensuring timely and efficient delivery while keeping the customer informed for any update

• Managed customer inquiries and provided effective solutions to ensure client satisfaction
• Coordinated with internal teams to address service-related issues and improve operational efficiency
• Maintained accurate records of customer shipments and bookings requests
• Assisted in the preparation of reports and documentation for customers' accounts
• Supported the implementation of customer service policies and procedures
• Monitored service delivery to ensure compliance with company standards and client expectations
• Coordinated with clearance and delivery teams to ensure the smooth handling and timely delivery of shipments to end users

• Assisted in managing import documentation and ensuring compliance with international shipping regulations
• Coordinated with customers and internal teams to address inquiries and resolve shipment-related issues
• Monitored shipment statuses and provided timely updates to clients
• Supported the preparation of reports and maintained accurate records of import activities
• Gained hands-on experience with logistics software and tools used in the shipping industry

• Managed and processed sales orders, invoices, and purchase requests accurately
• Maintained and updated customer databases and sales records
• Coordinated with the sales team to ensure smooth communication and workflow
• Handled customer inquiries and provided support to address their needs
• Monitored inventory levels to ensure product availability for client orders

• Assisted the staff in the handling and processing of cargo shipments documents
• Ensured compliance with safety and security protocols during cargo operations
• Coordinated with staff to monitor inventory records for cargo shipments
• Learned and practiced adhering to international aviation and customs regulations

• Coordinated logistics for summer program set up, including transportation
• Managed the ordering, collection, and distribution of supplies for programs
• Maintained clear communication with colleagues and external vendors
• Ensured all logistics processes were followed correctly and efficiently
• Assisted in maintaining records and reports related to logistics activities and inventory

• Inspected, repacked, and assembled returned, damaged, or discontinued products to maximize their value and minimize waste
• Assisted customers in the 'As-Is' area, ensuring a positive shopping experience by being visible and available to help
• Ensured accurate inspection and confirmation of all returned products, maintaining high standards in the recovery areas
• Contributed to IKEA's sustainability goals by considering the environmental impact when recovering products
• Worked with other departments to increase overall store productivity and maintain proper inventory