Sara Raafat Louis
Fujairah
Summary
Productive pharmacist with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacist
Aster DM healthcare group
09.2023 - Current
- Medical Sales, Medicine, and Pharmacy skills
- Excellent communication and customer service skills
- Knowledge of medical products and the healthcare industry
- Ability to build and maintain strong relationships with healthcare professionals
- Strong negotiation and persuasion skills
- Bachelor's degree in a relevant field.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Administrator officer
Fujairah Aviation Academy
12.2022 - 06.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Business development and safety Manager executive
Fujairah Aviation Academy
12.2021 - 12.2022
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
Military Pilot student program and Safety Manager assistant
Fujairah Aviation Academy
01.2021 - 12.2021
- Collaborated with ground support teams to ensure efficient pre-flight preparations, securing timely departures and arrivals.
- Managed sensitive information with discretion while preparing detailed reports on mission activities for leadership review.
- Assisted in the development of improved training materials by providing expert feedback on simulated exercises.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Coordinated with FAA air traffic controllers in safely and smoothly navigating airspace.
- Developed and implemented safety programs.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
Student affairs, customer service and receptionist
Fujairah Fine arts Academy
06.2019 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Pharmacist Trainee
City Pharmacy
10.2019 - 04.2020
- Assess the patients and advise the corresponding treatment for their cases
- Take responsibility for maintaining records and gathering evidence to support the achievement of registration
- Ordering and purchasing pharmaceutical supplies, medical supplies, or drugs.
- Ensured compliance with state and federal regulations by adhering to strict guidelines in regard to prescription handling and documentation.
- Demonstrated commitment to exceptional customer service by promptly addressing patient complaints or concerns related to their medication therapy experiences within the pharmacy setting.
- Optimized workflow processes by assisting with medication labeling, packaging, and storage procedures.
- Supported the pharmacy''s quality improvement efforts by participating in regular audits of prescription records and documentation practices.
Sales representative
International Medical Center
09.2018 - 03.2019
- Assess the clients and advise the corresponding treatment for their cases
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Analyze all performance and identify areas that are inefficient; implement solutions to improve these areas
- Interacted with clients and used sales techniques to improve profits
- Performed administrative tasks to organize all accounts responsible for.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor degree of pharmacist and health sciences -
Ajman University
Fujairah, UAE01.2018
Skills
- Excellent communication skills
- The ability to work with others in a multidisciplinary team
- Attention to details
- An understanding of business principles and high levels of customer service
- The ability to inspire the trust of others that you understand and can apply the law in terms of the storage and dispensing of medicines
- A willingness to take on a high level of responsibility
Certification
- Certificate of Appreciation and Participation in FIPC, Fujairah Fine Arts Academy
- Global day, Ajman University
- Working session on international management and cross-cultural business skills, University of Science and Technology of Fujairah
- Pharmacy event in Lulu hypermarket, Ajman University
- International Conference of Pharmacy and medicine 2017, University of Science and Technology of Fujairah
- Customer service foundation, LinkedIn
- Learning Excel 2021, LinkedIn
- Pharmacist MOH licenses, Ministry of Health and Prevention - UAE, 11/01/20, 12/31/25
Languages
English
Arabic
Personal Information
- Age: 27
- Date of Birth: 04/08/97
- Marital Status: Single
Timeline
Pharmacist
Aster DM healthcare group
09.2023 - Current
Administrator officer
Fujairah Aviation Academy
12.2022 - 06.2023
Business development and safety Manager executive
Fujairah Aviation Academy
12.2021 - 12.2022
Military Pilot student program and Safety Manager assistant
Fujairah Aviation Academy
01.2021 - 12.2021
Pharmacist Trainee
City Pharmacy
10.2019 - 04.2020
Student affairs, customer service and receptionist
Fujairah Fine arts Academy
06.2019 - 11.2020
Sales representative
International Medical Center
09.2018 - 03.2019
- Certificate of Appreciation and Participation in FIPC, Fujairah Fine Arts Academy
- Global day, Ajman University
- Working session on international management and cross-cultural business skills, University of Science and Technology of Fujairah
- Pharmacy event in Lulu hypermarket, Ajman University
- International Conference of Pharmacy and medicine 2017, University of Science and Technology of Fujairah
- Customer service foundation, LinkedIn
- Learning Excel 2021, LinkedIn
- Pharmacist MOH licenses, Ministry of Health and Prevention - UAE, 11/01/20, 12/31/25
Bachelor degree of pharmacist and health sciences -
Ajman University
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