Discovering cultures
Sara Rahai
Reception/customer Service/guest Relations
Abu Dhabi
Summary
I am seeking a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company, I aspire to be an effective member of society.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Receptionist
Emirates Palace Mandarin Oriental Abu Dhabi
Abu Dhabi
12.2022 - Current
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manage guest/customer complaints
- Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
Customer Service Agent
Manzerna Car Care
Abu Dhabi
05.2022 - 12.2022
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
Office Assistant
Project Management
Dubai
01.2022 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Perform basic administrative/secretarial/reception duties
Secretary
Private Company In Supply Of Refrigeration And Industrial Products
Sidi Bel Abbes
01.2015 - 08.2021
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Master - Electrical Engineering
University Djilali Lyabes
Algeria 10.2010 - 07.2013
Bachelor - Electro-mechanical Engineering
Faculty of Science And Technology
Algeria 10.2007 - 07.2010
Skills
Excellent communication andInterpersonal skillsTime managementAbility to work under-pressureGood teamwork playerDecision makingProblem Solving
Customer and client relations
Administrative support
Office management
Complaint resolution
Accomplishments
- Date of birth:09/1990 in
- Office Electrical Engineer
- Private company in Public Electrical Works, Algeria- 2017 - Designing electrical systems or their components
- Diagnosing and solving electrical problems with products or systems
- Installing, servicing, calibrating and updating electrical systems
- Repairing or replacing faulty electrical parts of a product
- Master’s Degree in Electrical Engineering | Electrical networks and High
- Pressure Technologies
- University of Sidi Belabess - Algeria
- September 2010 - June 2013
Interests
Traveling
Dancing
Timeline
Receptionist
Emirates Palace Mandarin Oriental Abu Dhabi
12.2022 - Current
Customer Service Agent
Manzerna Car Care
05.2022 - 12.2022
Office Assistant
Project Management
01.2022 - 05.2022
Secretary
Private Company In Supply Of Refrigeration And Industrial Products
01.2015 - 08.2021
Master - Electrical Engineering
University Djilali Lyabes
10.2010 - 07.2013
Bachelor - Electro-mechanical Engineering
Faculty of Science And Technology
10.2007 - 07.2010