Sara Ramadan
Dubai
Summary
Passionate Learning and Development Expert with history of implementing effective learning programs and driving team development. Proven track record of enhancing employee performance through strategic training initiatives. Demonstrated leadership and communication skills in fostering collaborative environments and achieving organizational goals.
Overview
18
18
years of professional experience
Work History
BUSINESS L&D MANAGER
PHARMAVGATE ACADEMY
10.2018 - Current
- Design and execute comprehensive L&D strategies aligned with core business plan and organizational goals
- Create and manage learning programs, including e-learning, workshops, and blended learning solutions focusing on the VR, AR & Mixed reality training modules for career simulation with 300% increase in learning retention rate
- Conduct training needs assessments to identify skill gaps, talent management plans and development opportunities
- Collaborate with other department heads to understand specific training requirements
- Develop and deliver engaging training content, including instructional materials, manuals, and e-learning modules
- With full focus on Gamification implementation technologies and tools
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics to ensure programs efficiency and effectiveness
- Implement continuous improvement processes to enhance training outcomes
- Coach and mentor a team of 7 members learning and development specialists who are our army of excellence
- Cultivate a continuous learning culture, increase team engagement and skills retention
BUSINESS TRANSFORMATION CONSULTANT
QUTS
01.2016 - Current
- Managed employee lifecycle processes by handling onboarding, employee performance, and discipline tasks
- Handled successfully onboarding, employee performance evaluations, and disciplinary actions for over 150+ employees annually, ensuring compliance with company policies and labor laws
- Oversaw and coordinated content onboarding processes for new hires
- Communicated performance expectations in accordance with job descriptions for each position
- Established and maintained contact with external recruitment sources
- Collaborated with department managers to manage a staffing budget exceeding $2 million, achieving a cost reduction of 10% through effective resource allocation and process optimization
SENIOR BUSINESS DEVELOPMENT MANAGER
INTERNATIONAL TRAINING AND CONSULTATION CENTER
02.2014 - 08.2017
- Identify and cultivate new business opportunities through smart Learning management systems, resulting in a 20% increase in client base expansion over the 2 years
- Establish strategic alliances with key industry players, expanding market reach by 15%
- Develop a deep understanding of client operations, structure, and results, ensuring alignment with business processes and improving client satisfaction scores by 25%
- Provide market research-backed recommendations, leading to the successful implementation of products and services tailored to stakeholders' needs, boosting product adoption rates by 30%
- Regularly review industry and market reports to stay informed of emerging trends, offering strategies that keep the business competitive
- Lead and enhance the marketing process for both development and growth teams, achieving business objectives and increasing overall revenue by 18%
BUSINESS DEVELOPMENT MANAGER
HOSPIUS ACADEMY
02.2008 - 11.2013
- Company Overview: FONTYS UNIVERSITY, NETHERLANDERS
- Manage and create the first virtual continuous education academy for healthcare professionals, successfully enrolling over 1,000 participants within the first year
- This project was a collaborative effort between the Netherlands and Egypt
- Research and identify business opportunities, conducting market analysis to pinpoint growth areas, trends, customers, partnerships, products, and services
- Build strong relationships with industry professionals, vendors, and other personnel, resulting in a 30% increase in strategic partnerships
- Create marketing plans and budgets to ensure the smooth operation of marketing campaigns, achieving a 25% increase in campaign effectiveness
- Ensure that the website, promotional material, and marketing campaign strategy are updated regularly, leading to a 40% increase in online engagement and a 15% boost in lead generation
- FONTYS UNIVERSITY, NETHERLANDERS
BUSINESS TRAINER
FREELANCER
01.2008 - 08.2013
- Identify and address training and development needs within the organization through job analysis, appraisal schemes, and regular consultations with business managers and HR departments
- Design and expand training and development programs tailored to the needs of the organization and its employees
- Designed and executed a comprehensive onboarding program, achieving a 95% satisfaction rate in new hire surveys
- Prepare educational training materials and content that meet the objectives of the training programs
- Develop and implement performance improvement plans for underperforming team members
- Achieved a 90% retention rate for new hires within their first year by implementing enhanced onboarding and engagement strategies
ACADEMIC INSTRUCTOR
FACILITY OF PHARMACY
09.2006 - 07.2008
- Teach and supervise students using lectures, demonstrations, discussion groups, laboratory workshop sessions, seminars, case studies, field assignments and independent or group projects
- Design, create and develop courses, modules, and instructional materials
- Implement new teaching methods to reflect changes in research
- Evaluate students' coursework
- Support students through a pastoral or advisory role
Education
BACHELOR OF PHARMACEUTICAL SCIENCES -
ALEXANDRIA UNIVERSITY
DBA CANDIDATE - Entrepreneurship and innovation management
INTERNATIONAL BUSINESS SCHOOL OF SWITZERLAND
12.2024
BEHAVIORAL INSIGHTS CERTIFICATE -
MOHAMMED BIN RASHID CENTRE FOR GOVERNMENT INNOVATION
01.2023
DIGITAL BUSINESS TRANSFORMATION CHALLENGE -
CXO TRANSFORM
01.2023
LICENSE OF LEADING DIGITAL TRANSFORMATION -
DUBAI QUALITY GROUP
01.2023
INNOVATION AND FUTURE FORESIGHT SPECIALIST -
KINGSTON UNIVERSITY
01.2023
MASTER OF BUSINESS ADMINISTRATION - INNOVATION AND STRATEGIC MARKETING
SWISS BUSINESS SCHOOL
01.2022
MARKETING MANAGEMENT DIPLOMA -
AMERICAN UNIVERSITY IN CAIRO
01.2017
Skills
- Training Need Analysis
- Talent Management
- Learning technologies
- Cultural Intelligence
- Coaching and mentoring
- Organizational development
Accomplishments
- Founded & managed an initiative 'Enta Ta2dar' to empower the psychological aspect of People with determination during the global lockdown COVID-19 time.
- International Mentor for Female Founders, supporting ladies to be incorporated in Tech-enabled startups.
- Train & Coach 2000+ personnel from Egypt, UAE, KSA, Kuwait, Bahrain, Russia, Belgium & The Netherlands.
- Honored to be recognized as international keynote speaker in 15+ Conferences within innovation, Digital Transformation, Diversity & Inclusion.
Languages
Arabic
English
French
Awards
- 1st Place - Innovative Award in Education Sustainability, Massdar City, Abu Dhabi, UAE
- Featured as one of the most significant Egyptian ladies in sciences, Al Ahram Hebdo Magazine, Egypt
Timeline
BUSINESS L&D MANAGER
PHARMAVGATE ACADEMY
10.2018 - Current
BUSINESS TRANSFORMATION CONSULTANT
QUTS
01.2016 - Current
SENIOR BUSINESS DEVELOPMENT MANAGER
INTERNATIONAL TRAINING AND CONSULTATION CENTER
02.2014 - 08.2017
BUSINESS DEVELOPMENT MANAGER
HOSPIUS ACADEMY
02.2008 - 11.2013
BUSINESS TRAINER
FREELANCER
01.2008 - 08.2013
ACADEMIC INSTRUCTOR
FACILITY OF PHARMACY
09.2006 - 07.2008
DBA CANDIDATE - Entrepreneurship and innovation management
INTERNATIONAL BUSINESS SCHOOL OF SWITZERLAND
BEHAVIORAL INSIGHTS CERTIFICATE -
MOHAMMED BIN RASHID CENTRE FOR GOVERNMENT INNOVATION
DIGITAL BUSINESS TRANSFORMATION CHALLENGE -
CXO TRANSFORM
LICENSE OF LEADING DIGITAL TRANSFORMATION -
DUBAI QUALITY GROUP
INNOVATION AND FUTURE FORESIGHT SPECIALIST -
KINGSTON UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION - INNOVATION AND STRATEGIC MARKETING
SWISS BUSINESS SCHOOL
BACHELOR OF PHARMACEUTICAL SCIENCES -
ALEXANDRIA UNIVERSITY
MARKETING MANAGEMENT DIPLOMA -
AMERICAN UNIVERSITY IN CAIRO
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