Sara Sabry Mohamed
Customer service
Abu Dhabi
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Misr Life insurance
6 2022 - 10.2023
- Consults with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details
- Provides rate quotes and coverage recommendations; assists with long-term planning
- Assists with completion of application and other necessary paperwork; obtains underwriting approval.
Customer Service Agent
Delta Life Insurance
07.2020 - 06.2022
- Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs
- Suggests modifications and updates to clients existing insurance policies
- Builds customized insurance policies and packages to meet clients needs.
Call Center Agent
Majorel - Amazon Account
01.2019 - 07.2020
- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat
- Monitor customer feedback and provide feedback to management
- Develop and implement customer service policies and procedures
Customer service representative
Du - Telecommunications (Sutherland)
08.2017 - 01.2019
- Provide quality and efficient telephone customer service to internal and external customers
- Directly interact with customers to resolve problems, and offer general assistance
- Conduct satisfaction surveys through customer calls.
Education
High School Diploma -
Faculty of Art
Sadat City University, Egypt 04.2001 -
Bachelor of Arts - Arabic Language
Faculty of Arts
Damnhour University, Egypt 04.2001 -
Skills
Computer Skills
Leadership
Communication skills
Report writing and presenting
Critical thinking skills
Fast learner
Strong interpersonal skills
Proactive and self-motivated
Negotiation skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Agent
Delta Life Insurance
07.2020 - 06.2022
Call Center Agent
Majorel - Amazon Account
01.2019 - 07.2020
Customer service representative
Du - Telecommunications (Sutherland)
08.2017 - 01.2019
High School Diploma -
Faculty of Art
04.2001 -
Bachelor of Arts - Arabic Language
Faculty of Arts
04.2001 -
Customer Service Agent
Misr Life insurance
6 2022 - 10.2023