SARA SIRAJELDIN MOHAMED
Dubai,UAE
Summary
Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as a part of a team and communicates promptly and thoroughly with staff and customers.
keeps a tight schedule and manages time in and organized and attentive manner.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Medical receptionist
Bapuji dental center
ALkhartoum , SUDAN
01.2022 - 02.2023
- Scheduled patient appointments.
- Offered advice on additional services to best meet patient needs.
- Set up new patients within target timeframes.
- Completed start and end of day procedures for busy GP practice.
- Managed front desk activities including greeting visitors and handling inquiries.
- Handled incoming calls, directed them to the appropriate personal, and provided information as needed.
Call centre representative
Alnahda Group
Atbara , SUDAN
01.2020 - 06.2021
- Acted as the first point of contact for customer issues and queries.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Responded to customer inquiries via phone, email and chat, providing accurate and helpful information.
- Documented customer interactions and feedback for continuous improvement.
Education
Bachelor of Medicine, Bachelor of Surgery - Dentistry
University of Khartoum
SUDAN 09.2013 - 11.2018
Skills
- Excellent communication and interpersonal skills
- Proficient in handling phone systems and customer inquiries
- Strong organizational and multitasking abilities
- Customer-focused with a commitment to delivering exceptional service
- Working knowledge of Microsoft office
Languages
Arabic
Native
English
Advanced
Timeline
Medical receptionist
Bapuji dental center
01.2022 - 02.2023
Call centre representative
Alnahda Group
01.2020 - 06.2021
Bachelor of Medicine, Bachelor of Surgery - Dentistry
University of Khartoum
09.2013 - 11.2018