Summary
Overview
Work history
Accomplishments
Education
Skills
Languages
References
Timeline
Generic

Sarah Agha

Dubai,UAE

Summary

Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Shift Manager

D1 Gourmet Restaurant / Le Petit Cafe
Dubai, UAE
01.2023 - 11.2024
  • Supervised and coordinated a team across dining, kitchen, and front-of-house operations to ensure seamless service
  • Managed inventory control, food quality checks, and ensured adherence to health and safety standards
  • Resolved customer issues promptly, maintaining a welcoming dining environment and high customer satisfaction
  • Oversaw daily financials, processed payments, and prepared end-of-shift reports
  • Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
  • Coordinated activities for team of various manufacturing workers.
  • Directed work of labourers and specialist team members to produce quality results.
  • Estimated costs, generated reports, and maintained detailed records.
  • Established and maintained organised working environment for team of 30.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Supervised activities of workers and enforced safety regulations.
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Reported key metrics to upper management for business decision-making process.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Delivered excellent customer service by overseeing staff training programmes.
  • Resolved customer complaints promptly to maintain high service standards.
  • Managed inventory control, reduced wastage.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.

Supervisor

Kitopi
Dubai
03.2021 - 12.2022
  • Managed day-to-day operations in a trend-focused cafe, overseeing staff, ensuring high-quality service, and maintaining operational efficiency
  • Coordinated team members across various shifts to meet peak demand and ensure seamless service
  • Maintained inventory, monitored supply levels, and managed ordering to support continuous operations
  • Handled phone reservations and responded to customer inquiries, ensuring prompt and accurate service to enhance customer satisfaction and loyalty
  • Resolved customer issues with professionalism, contributing to a welcoming and engaging dining experience

Lakkis Restaurant and Farm

Team Leader
Bekaa, Lebanon
02.2017 - 11.2020
  • Ensured high-quality service by overseeing food and beverage operations.
  • Improved customer satisfaction with regular staff trainings on effective communication.
  • Created positive guest experiences, resulting in repeat business.
  • Resolved customer complaints promptly to maintain high service standards.
  • Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Prepared tables for guests and reset tables between customers.
  • Accurately took orders, making menu recommendations as appropriate.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.

Accomplishments

Level 3: HACCP from Boecker Public Health.

  • Level 2: Food Safety from Boecker Public Health.
  • Microsoft Office Specialist (MOS) from Makhzoumi Institute.
  • Level 4: Food Safety and Occupational Safety.
  • Fire Certificate.
  • First Aid certificate.
  • Social Media Management from Meta.


Education

Bachelor's degree - Hospitality

Antonine
Lebanon
09.2014 - 04.2017

Skills

  • Multitasking
  • Remote Team Coordination
  • Customer Satisfaction Management
  • Quality Assurance and Compliance
  • Inventory and Financial Management
  • Remote Communication and Client Relations
  • Self-Management and Team Coordination
  • POS Proficiency: Bimpos - Loyverse - Omega - Foodics
  • Technology Proficiency: Microsoft Office Suite
  • Technology Proficiency: Remote Collaboration Tools
  • Food hygiene regulations compliance
  • Purchasing procedures
  • Cost control expertise
  • Hospitality business management
  • Restaurant cost control
  • Microsoft Office
  • Accounting support
  • Calm under pressure

Languages

Arabic
Native
English
Fluent

References

References available upon request.

Timeline

Shift Manager

D1 Gourmet Restaurant / Le Petit Cafe
01.2023 - 11.2024

Supervisor

Kitopi
03.2021 - 12.2022

Lakkis Restaurant and Farm

Team Leader
02.2017 - 11.2020

Bachelor's degree - Hospitality

Antonine
09.2014 - 04.2017

Similar Profiles

Create profile
Sarah Agha