Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SARAH ALABA

SARAH ALABA

DUBAI

Summary

Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 7 years of guest service experience in hospitality industry.

Overview

8
8
years of professional experience

Work History

Guest Experience Expert

ALOFT DUBAI CREEK _ MARRIOTT
06.2022 - Current
  • Coordinated smooth communication between departments for seamless guest services delivery.
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Assisted guests with variety of services and local attraction information.
  • Monitored online reviews from past guests, identifying areas for improvement in service delivery or facility management as needed.
  • Recommended hotel services or amenities that guest may find useful.
  • Provided professional services and support in a dynamic work environment.

FOOD AND BEVERAGE EXPERT

ALOFT DUBAI CREEK - MARRIOTT
04.2018 - 06.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained extensive knowledge in food and beverage served understanding the menu content and keeping up to date with any menu changes. Making recommendations from the menu if requested.
  • Cash or credit card transactions handling.
  • Ensure that the point of sale machines is in excellent working conditions.


CREW - CASHIER

EMIRATES FAST FOOD COMPANY - MCDONALD'S
03.2016 - 03.2018
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided backup support for other departments when needed, showcasing versatility within the restaurant environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Welcomed customers and helped determine their needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Arts - ECONOMICS

MAKERERE UNIVERSITY
UGANDA
11.2009

Skills

  • Guest experiences
  • Local attraction knowledge
  • Upselling strategies
  • Office Support
  • Excellent Communication
  • Proficiency in MS Office,excel and email
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Flexible and Adaptable
  • Team building
  • Attention to Detail
  • Calm Under Pressure

Languages

English
Advanced (C1)

Timeline

Guest Experience Expert

ALOFT DUBAI CREEK _ MARRIOTT
06.2022 - Current

FOOD AND BEVERAGE EXPERT

ALOFT DUBAI CREEK - MARRIOTT
04.2018 - 06.2022

CREW - CASHIER

EMIRATES FAST FOOD COMPANY - MCDONALD'S
03.2016 - 03.2018

Bachelor of Arts - ECONOMICS

MAKERERE UNIVERSITY

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SARAH ALABA