Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Communicated with clients to understand property needs and preferences.
Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
Account Manager
MTP Global
Dubai, UAE
01.2024 - 05.2024
Maintained high client retention rate by providing exceptional customer service and anticipating client needs
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Consulted with businesses to supply accurate product and service information.
Presented professional image consistent with company's brand values.
Kept detailed records of daily activities through online customer database.
Real Estate Agent
Real-Estate EG
Cairo, Egypt
11.2023 - 01.2024
Negotiate contracts and complex real estate transactions
Provide excellent customer service to clients
Update and maintain client files
Research and monitor the local real estate market
Develop marketing campaigns for properties
Managed client database and contact information.
Customer Service & Call Center
Diamond Cosmetics
Cairo, Egypt
12.2022 - 11.2023
Targets overachieved by 40%
Sale a 20 - 27 Product in a role
Assist clients with all information's
Maintaining and developing a good relationship with customers through personal contact or telephone etc
Achieved a 95% customer satisfaction rating through effective.
Social Media Marketing
Diamond Cosmetics
Cairo, Egypt
08.2022 - 12.2022
Manage Social Media Accounts
Handle 50+ customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction
Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells, overachieved by 400 - 500 orders per month.
Utilized advanced analytics tools to measure the success of campaigns, allowing for data-driven decision-making regarding future initiatives.
Teaching Assistant
High School English Teacher
Cairo, Egypt
12.2021 - 08.2022
Providing assistance to a English high school students
Supported teachers in implementing curriculum for classes with 200+ students
Aided teaching staff in preparing lesson plans, achieving consistently positive results in evaluations by headteacher.
System
Education Centre
Cairo, Egypt
05.2021 - 12.2021
Daily data entry by Excel & Word, researching by 1,000 students a day
Financial management
Moderation team of 5 assistants
Entered new invoices into the system
Transferred data from paper formats into computer files or database systems using keyboards, data recorders and optical scanners.
Personal Trainer & Basketball Coach
Media Sports Club
Cairo, Egypt
06.2020 - 12.2021
Assist 80 players per month, with a track record of helping 70% of players reach fitness goals within the first 3 months
Design personalized programs and nutritional plans for players for optimal results
Taught Body fitness classes to over 14 players per class
Instructed clients on proper equipment use, as well as exercises to do at home
Exceeded revenue targets by 20% within 3 months
Co-developed new fitness programs with management, with successful implementation that increased sales revenue by 34%.