Sarah Gonzales

• Handle FIT and group bookings for high-end clients through email, booking portals, and phone communication.
• Manage and maintain contracts with various hotels and excursion suppliers, with a focus on luxury hotels and premium experiences.
• Negotiate competitive rates with hotels and suppliers to ensure the best offers for clients.
• Monitor and manage hotel promotions, room availability calendars, and cancellation policies.
• Conduct hotel inspections and site visits to evaluate properties and ensure quality standards before promoting them to clients.
• Possess strong market knowledge, having visited approximately 80% of hotels in the UAE.
• Provide accurate hotel rates and recommendations to colleagues for client inquiries and booking requirements.
• Maintain regular meetings with hotel sales managers to build partnerships and strengthen professional relationships.
• Prepare and submit booking reports and performance updates to management.

• Managed hotel bookings for individual travellers and groups, ensuring efficient communication via email and phone.

• Proficient in utilizing online booking platforms such as Destinations of the World, Booking.com, and Agoda for seamless FIT reservations.

• Coordinate corporate hotel accommodations, meeting spaces, dining reservations, and transportation arrangements.

• Diligently enter and maintain booking details in the Etravels system, adhering to Department of Tourism requirements.

• Execute payment transactions to hotels via bank transfers and payment links with accuracy.

• Maintain organized reservation records, tracking arrival dates, hotel names, room quantities, group rates, and transport details.

• Negotiate and finalize contracts with hotels, ensuring clarity on group/FIT rates and policies.

• Handle all aspects of reservation processing, including modifications and cancellations, through various communication channels.

• Facilitate visa applications for diverse nationalities, offering options for 1-month or 3-month stays.

• Manage employment visa processes for staff, including status updates in the GDRFA Smart system.

• Arrange comprehensive travel itineraries, including transport, accommodations, tours, and activities.

• Collaborate with the finance department to streamline payment processing and invoice management.

• Actively participate in hotel inspections across the UAE to ensure quality standards.

• Understand and apply hotel policies regarding guaranteed bookings and no-shows.

Negotiated prices with hotels and suppliers to secure competitive rates.

• Expertly managed sample preparation for PCR, blood, urine, and stool tests utilizing the Mediware Hospital Information System.

• Diligently released PCR test results through manual input into the Mediware Hospital Information System.

• Maintained meticulous records of all data and test outcomes, ensuring precision and accountability in both paper and

electronic formats.

• Collaborated with laboratory technicians to expedite the processing and delivery of PCR test results.

• Provided prompt response to inquiries via phone and email concerning patient PCR test outcomes.

• Engaged with patients to communicate test results and gather essential personal and medical information.

• Efficiently managed inbound customer inquiries on COVID-19, delivering precise and comprehensive responses to questions and concerns.

• Adhered to established protocols and guidelines to address general COVID-19 inquiries, ensuring accurate information dissemination.

• Guided callers to official public health websites and vetted resources for further COVID-19 related information.

• Handled communications across phone, email, and text, providing detailed information on COVID-19 vaccinations.

• Demonstrated exceptional problem-solving skills by identifying customer needs, clarifying information, and offering effective solutions or alternatives.

• Deliver exceptional customer service, ensuring guest satisfaction upon arrival.

• Efficiently manage the reservation and registration process, confirming prior bookings.

• Verify guest identification and ensure accuracy of registration details.

• Handle guest check-ins and check-outs with professionalism.

• Operate the hotel switchboard, manage calls, and relay accurate information.

• Maintain precise accounting of room allocations and availability.

• Distribute room keys and coordinate with bell staff for guest assistance.

• Process reservations received via phone, email, and in-person interactions.

• Respond to inquiries about hotel amenities, services, and local directions.

• Direct guests to relevant departments for complaint resolution or feedback.

• Calculate and process guest bills, managing payment transactions.

• Guide guests with hotel navigation and room features.

• Stay informed on current promotions and pricing to optimize sales opportunities.

• Generate necessary reports for housekeeping and management.

• Reconcile cash and prepare accounting reports at shift end.

■ Expertly manage administrative and clerical tasks within the Vehicle Sales – Admin Section.

■ Ensure meticulous preparation, verification, and documentation of purchase transactions.

■ Efficiently handle invoicing, inventory management, and collaborate with the sales team for seamless operations.

■ Proactively conduct follow-ups to expedite the collection of account receivables and address overdue accounts.

■ Foster strong relationships through regular interaction and coordination with branch offices.

■ Compile and prepare detailed reports on sales and administrative activities to support decision-making processes.