SARAH JOHN
Dubai,United Arab Emirates
Summary
Having more than 6 years of exposure and expertise in UAE in sales sector and customer relationship management in different banking and non-banking sectors, major roles of expertise are as under:
- Maintain corporate relations with customers.
- Handling personal loans & credit cards.
- Provide coaching and training to subordinates
- Analyze sales reports and provide strategies to Trim overhead and increase profit.
- Achieved monthly sales target.
- Provide after-sales customer care services.
- Relationship management.
- Maintain sales call report.
- Explore new sources and Business development.
Overview
16
16
years of professional experience
Work history
Senior Relationship Officer
Hadaf Al Khaleej Commercial Services LLC(Rak Bank)
Dubai
01.2025 - Current
- Handling Personal Salary transfer loans & Credit card.
- Provide coaching and training to subordinates.
- Analyze sales reports and provide strategies to trim overhead and increase profit
- Achieved monthly sales target.
- Provide after-sales customers care services.
- Relationship management.
- Maintain sales call report.
- Explore new sources and business development.
Senior Medical Billing Specialist
Medicare MSO
Faisalabad, Pakistan
07.2024 - 11.2024
- Review and analyze medical documentation for billing accuracy.
- Submit claims to insurance companies and follow up on outstanding balances.
- Maintain confidentiality of patient information.
- Implement process improvements to streamline billing operations.
- communicate effectively with internal and external stakeholders.
Executive Sales Officer
Finmart Marketing Management LLC
Dubai
07.2023 - 06.2024
- Achieving monthly target assigned by bank to make more profit to
- DSA
- Doing cold calling on daily basis door to door to meet the target for
- Credit card
- Providing well customer service to all clients to keep the bank reputation
- Working hard to set consistent performer name in the organization
- Visiting companies daily to build PR in companies
- Handling personal Loan and credit cards
- Good in giving after-sales services to clients to get more references.
Executive Sales Officer
M and M Marketing Management LLC
Dubai
05.2022 - 05.2023
- Achieving monthly target assigned by bank to make more profit to DSA.
- Doing cold calling on daily basis door to door to meet the target for
- Credit card.
- Providing well customer service to all clients to keep the bank reputation.
- Working hard to set consistent performer name in the organization.
- Visiting companies daily to build PR in companies.
- Handling personal Loan and credit cards.
- Good in giving after-sales services to clients to get more references.
Executive Sales Officer
Emirates NBD DSA, AMC
Dubai
04.2019 - 10.2020
- Handling Personal Salary transfer loans & Credit card
- Sourcing New to Bank Customers
- Analyze sales reports and provide strategies to Trim overhead and increase profit
- Provide training and mentoring to members of the business development team
- Generate sales presentations as well as assist junior developers
- Sourcing New to Bank Customers
- Identify new market opportunities via market research and initiate
- Contact
- Working on listing new companies to bring more customers on
- Board
- Providing well customer service to all clients to keep the bank reputation.
Senior Executive Consultant & Tele Sales Officer
Union Insurance, Dubai - UAE
05.2017 - 03.2019
- To provide a solution to the customer's financial needs
- Preparation & maintain the sales call report
- Exploring new sales areas & way to achieve target
- Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals
- Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long- term strategy implementation
- Obtains underwriting approval by completing application for coverage
- Completes coverage by delivering policy, planning future follow-up visits and evaluations of needs
- Provides death, disability, Critical illness benefits by delivering policy proceeds, reassessing client needs.
Relationship Office
Emirates Islamic Bank
Dubai
08.2014 - 03.2017
- Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products
- Perform as key contact for selected customer relationships under
- Banker guidance
- Develop and maintain professional understanding of customer base to assist Banker deepening current relationships
- Ensure to alert Banker of prospective sales opportunities surface from discussions with clients
- Contributes to team effort by accomplishing related results as needed
- Review and update credit and finance files
- Review finance agreements to ensure that they are complete and accurate according to policy
- Stay abreast of new types of loans and other financial services and products to better meet customers' needs
- Organizing sales visits
- Demonstrating/presenting products
- Maintaining accurate records
- Negotiating contracts.
Senior Executive Consultant
MetLife
06.2009 - 01.2014
- Cross selling to existing customers and Acquisition of new customer
- To provide a solution to the customer's financial needs
- Preparation & maintain the sales call report
- Exploring new sales areas & way to achieve target
- Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage
Education
Graduation - Commerce
Punjab University, Lahore
Intermediate - Economics, Sociology
BISE Faisalabad
Matriculation -
BISE Faisalabad
Skills
- Office Management Diploma 1 Year 2005 Poly Technical College for Women Faisalabad
- Secretarial Work / Office Administration Coordinator / Office System Work
Languages
English
Hindi
Urdu
Punjabi
Personal Information
Timeline
Senior Relationship Officer
Hadaf Al Khaleej Commercial Services LLC(Rak Bank)
01.2025 - Current
Senior Medical Billing Specialist
Medicare MSO
07.2024 - 11.2024
Executive Sales Officer
Finmart Marketing Management LLC
07.2023 - 06.2024
Executive Sales Officer
M and M Marketing Management LLC
05.2022 - 05.2023
Executive Sales Officer
Emirates NBD DSA, AMC
04.2019 - 10.2020
Senior Executive Consultant & Tele Sales Officer
Union Insurance, Dubai - UAE
05.2017 - 03.2019
Relationship Office
Emirates Islamic Bank
08.2014 - 03.2017
Senior Executive Consultant
MetLife
06.2009 - 01.2014
Graduation - Commerce
Punjab University, Lahore
Intermediate - Economics, Sociology
BISE Faisalabad
Matriculation -
BISE Faisalabad
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