Reading novels and swimming
SARAH WAIRIMU
BARISTA
DUBAI
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
5
5
years of professional experience
7
7
Certificates
Work History
Barista Trainer/Barista
STARBUCKS
DUBAI
10.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
SPECIALITY BARISTA
CREATIVE BREW COFFEE SHOP
DUBAI
07.2020 - 10.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Nanny
BRITISH FAMILY
DUBAI
12.2018 - 11.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Assisted with light housekeeping duties as well as running errands.
Education
High School Diploma -
NIBS
KENYA 04.2001 -
Skills
Sales proficiency
undefinedAccomplishments
- Redesigned coffee menu for improved readability.
- Served individually made coffee drinks to over70 customers daily.
- Memorized ingredients and recipes for 22 specialty drinks.
- Promoted to [Job Title] after [Number] months.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Finalist, [Year] Barista Championship.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- Society of Human Resource Management
- Society of Women Engineers
Additional Information
Am a hardworking lady with very interest of growing my company and myself
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Interests
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Trainer/Barista
STARBUCKS
10.2021 - Current
SPECIALITY BARISTA
CREATIVE BREW COFFEE SHOP
07.2020 - 10.2021
Nanny
BRITISH FAMILY
12.2018 - 11.2020
High School Diploma -
NIBS
04.2001 -
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