Sarah Namagembe
Dubai,UAE
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Waitress/Food runner
CAFE HAROUN
Dubai, UAE
02.2023 - 06.2025
- Managed table settings for enhanced dining experience.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Utilised professional communication skills to resolve customer complaints.
- Maintained clean and organised dining area for customer comfort.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Enhanced guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
Waitress supervisor
Papparoti Cafe
Dubai
12.2020 - 01.2022
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
- Maintained high standards of customer service by training new waitstaff.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Administered payroll tasks accurately, ensuring punctual payments to all staff members.
- Pitched in during busy periods – showing solidarity with team and maintaining service levels.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
- Initiated weekly team meetings for better communication among staff members.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
- Fostered a positive work environment by resolving staff conflicts swiftly.
- Followed food hygiene and safety procedures in line with requirements.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Education
Diploma - Hotel Management
YMCA Comprehensive institute
Kampala, Uganda 09.2015 - 03.2018
Skills
- Time management mastery
- Staff training capabilities
- Efficient tray carrying
- Customer Service
- Payment Processing
- Opening and closing procedures
- Order processing
- Inventory control
- Strong communication
- Reservation management
- Food safety awareness
- Point of sale system operations
Languages
English
Fluent
Arabic
Beginner
Timeline
Waitress/Food runner
CAFE HAROUN
02.2023 - 06.2025
Waitress supervisor
Papparoti Cafe
12.2020 - 01.2022
Diploma - Hotel Management
YMCA Comprehensive institute
09.2015 - 03.2018
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