Overview
Work History
Education
Skills
Languages
Timeline
Generic
SARAH NEKKAB

SARAH NEKKAB

DUBAI

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Hilton Hotels Corporation
03.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Air Hostess

Expo Group
11.2023 - 12.2023
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
  • Provided accurate and timely information to passengers regarding flight details, boarding procedures, and in-flight services.
  • Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
  • Delivered engaging safety presentations to passengers before each flight, ensuring their understanding of critical safety guidelines.

Education

MBA - INTERNATIONAL COMMERCE

ISSEG
ALGERIA
01.2022

DEPLOMAT - Human Resources Management

SAAD BELKASEM UNIVERSITY
ALGERIA
07.2021

Skills

  • Customer Service
  • Hospitality
  • Employee Management
  • Leadership
  • Communication
  • Customer Relations
  • Computer Proficiency
  • Team Development

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Air Hostess

Expo Group
11.2023 - 12.2023

Customer Service Representative

Hilton Hotels Corporation
03.2023 - 02.2024

MBA - INTERNATIONAL COMMERCE

ISSEG

DEPLOMAT - Human Resources Management

SAAD BELKASEM UNIVERSITY

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SARAH NEKKAB