SARAH NGINA KIIO
Al Barsha, Dubai,UAE
Summary
Experienced and customer-focused Waitress/Barista with a strong background in food and beverage service. Skilled in preparing high-quality coffee and beverages, taking orders accurately, and delivering excellent customer service in fast-paced environments. Proven ability to multitask, handle cash transactions, and maintain cleanliness and hygiene standards while creating a welcoming and positive customer experience.
Overview
5
5
years of professional experience
Work history
Barista
THE CRAVINGS
DMCC-Dubai, UAE
01.2026 - 03.2026
- Prepared and set tables following standard practice
- Presented menus to guests and responded to questions concerning menu items, then offered recommendations when necessary.
- Upsell coffee, tea, water, salads and soups as starters.
- Find out if customers are enjoying their meals or if they are having issues, resolve any complaint quickly
- Prepare beverages for sale according to customers order, following company standards and specs
- Carry out sales transaction with customers
- Stock and maintain fully operational unit
- Handle customer complain
- Have extensive knowledge on products served
- Follow food safety procedures
- Keep unit clean and organized
Barista
Glee Hotel
Nairobi, Kenya
11.2023 - 09.2025
- Prepared high-quality coffee and specialty beverages, ensuring consistency and presentation standards
- Provided friendly and efficient customer service, taking orders and addressing customer needs
- Operated espresso machines, grinders, and POS systems with accuracy and efficiency
- Maintained a clean, organized, and hygienic workspace in line with health and safety standards
- Handled cash and card transactions, ensuring accuracy in billing and payments
- Monitored and restocked inventory, including coffee beans, milk, and other supplies
Barista
Fairmont The Norfolk
Nairobi, Kenya
02.2021 - 05.2023
- Prepared and served a variety of coffee and beverages (espresso, cappuccino, latte) to customers
- Delivered excellent customer service by taking orders and handling inquiries politely
- Operated coffee machines, grinders, and POS (cash register) systems efficiently
- Maintained cleanliness and hygiene standards in the workspace and equipment
- Handled cash transactions and processed payments accurately
- Restocked supplies such as coffee beans, milk, and pastries
- Followed health and safety regulations at all times
Education
Nairobi Institute of Business Studies
Skills
- Friendly customer service
- Milk & latte art
- Coffee brewing & extraction
- Food and beverage pairing
- Food inventory management
- Coffee preparation & espresso machine operation
- Cash handling & POS operation
- Time management & multitasking
Languages
English
Fluent
Timeline
Barista
THE CRAVINGS
01.2026 - 03.2026
Barista
Glee Hotel
11.2023 - 09.2025
Barista
Fairmont The Norfolk
02.2021 - 05.2023
Nairobi Institute of Business Studies